At a Glance
- Tasks: Ensure seamless onboarding for customers and support the Onboarding Team Leader.
- Company: Join a global energy company making a real impact.
- Benefits: Flexible working, diverse culture, and opportunities for global travel.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Be part of a dynamic team driving innovation in the energy sector.
- Qualifications: Strong understanding of onboarding processes and customer journey.
The predicted salary is between 45000 - 55000 £ per year.
You will play a key role in delivering a seamless onboarding experience for our customers by ensuring all change of supply activities are completed accurately, efficiently, and without exception. Success in this role will be driven through strong collaboration at key customer handover stages, thorough pre-registration checks of industry data, and the effective setup of customer and business billing arrangements to support a positive first billing experience.
Alongside your onboarding responsibilities, you will provide technical expertise and operational support to the Onboarding Team Leader, contributing to training, reporting, and workload management activities. You will also act as a deputy for the Team Leader on technical initiatives, helping to drive projects forward and ensuring timely and effective communication of progress and outcomes.
What skills/experience do I need to be successful?
- A strong understanding of the Onboarding process from end-to-end;
- Relevant industry experience or knowledge;
- A strong understanding of the Customer Journey across Operations;
- Good all round industry knowledge.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Senior Energy Executive FTC/Secondment opportunity until 28/02/2028 in Ipswich employer: SmartestEnergy UK
SmartestEnergy UK is an excellent employer that values attention to detail and problem-solving skills, offering a collaborative work culture where you can thrive. With opportunities for professional growth and development, employees are encouraged to enhance their skills while contributing to process efficiency and customer satisfaction. The remote-eligible nature of this role allows for flexibility, making it an attractive option for those seeking a meaningful career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Energy Executive FTC/Secondment opportunity until 28/02/2028 in Ipswich
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughSmartestEnergy UK's Website
Don’t forget to apply directly through SmartestEnergy UK's website for the full-time Senior Energy Executive FTC/Secondment opportunity until 28/02/2028 role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Energy Executive FTC/Secondment opportunity until 28/02/2028 in Ipswich
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SmartestEnergy UK. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at SmartestEnergy UK
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of SmartestEnergy UK.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to SmartestEnergy UK.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
