At a Glance
- Tasks: Lead operational performance and drive improvements across customer lifecycle.
- Company: Dynamic global company with a commitment to diversity and inclusion.
- Benefits: Flexible working, global impact, and a focus on work-life balance.
- Other info: Hybrid working model with opportunities for global travel.
- Why this job: Make a real difference in a high-impact leadership role.
- Qualifications: Extensive senior leadership experience in regulated industries and operational transformation.
The predicted salary is between 75600 - 92400 £ per year.
This role is a key executive leadership role responsible for the end-to-end operational performance of SEBL. As a member of the Executive Committee, the DVP of Operations will translate strategic priorities into operational excellence, ensuring the business delivers outstanding customer outcomes while driving strong commercial and financial performance. The role provides leadership across Core Operations, Customer Success, Training & Development, and Contract & Performance Management, creating a scalable, efficient, and high-performing operation across the entire customer lifecycle.
The successful candidate will lead the stabilisation and transformation of operations, driving improvements in cost-to-serve, revenue and margin protection, cash collection, service quality, and operational resilience. They will foster a high-performance, data-driven culture, supported by robust governance, performance management, and continuous improvement, while developing the operational capability, leadership, and delivery model needed to support the organisation's long-term growth and strategic ambitions.
What skills/experience do I need to be successful?
- Extensive senior leadership experience leading large-scale operational functions within regulated industries, with accountability for end-to-end operational performance;
- Proven track record of delivering operational and commercial improvements, including cost-to-serve reduction, revenue and margin optimisation, customer retention, and cash collection;
- Significant experience leading complex operational transformation programmes, including automation, operating model redesign, offshoring, and continuous improvement;
- Strong commercial and operational expertise, with experience across customer operations, billing, settlements, customer lifecycle management, contracts, performance frameworks, and regulatory compliance.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
DVP Operations 12 month FTC in Worthing employer: SmartestEnergy Limited
Join a forward-thinking corporate IT team that values innovation and collaboration, where your role as a Project Manager will not only drive significant business change but also contribute to a diverse and inclusive work culture. With flexible working options and a commitment to employee growth, you'll have the opportunity to lead impactful projects while enjoying a healthy work-life balance in a globally-minded environment. This is more than just a job; it's a chance to make a meaningful difference in a supportive and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land DVP Operations 12 month FTC in Worthing
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like SmartestEnergy Limited can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like SmartestEnergy Limited; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like SmartestEnergy Limited.
We think you need these skills to ace DVP Operations 12 month FTC in Worthing
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at SmartestEnergy Limited and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research SmartestEnergy Limited's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at SmartestEnergy Limited
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
