At a Glance
- Tasks: Provide top-notch customer service and resolve queries efficiently.
- Company: Join a global team committed to innovation and diversity.
- Benefits: Competitive salary, flexible working, and a focus on well-being.
- Other info: Hybrid working model with opportunities for global collaboration.
- Why this job: Make a real impact while enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in fast-paced customer service and strong communication skills.
The predicted salary is between 25533 - 31207 £ per year.
We are looking for a customer-focused and proactive individual to join our team, providing an industry-leading service to our growing customer base. As a key point of contact, you will handle inbound telephone calls and email enquiries, resolving customer queries efficiently and professionally while ensuring a consistently high standard of service. You will develop a strong knowledge of our products, services and systems to provide accurate advice, process customer information and work collaboratively with internal departments to deliver timely resolutions. You will also play an important role in identifying opportunities to enhance the customer experience by promoting business solutions, such as our online portal, regular meter readings and energy-saving initiatives.
What skills/experience do I need to be successful?
- Experience of working in a fast-paced customer contact environment;
- Accuracy on written communication, spelling, grammar;
- Confident and able to objection handle;
- Telephony based Customer Service experience.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you. Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Customer Service Executive (FTC 12 Months) in Worthing employer: SmartestEnergy Limited
As a Data Engineer at our company, you'll be part of a globally-minded team dedicated to innovation and excellence in data solutions. We offer flexible working arrangements, allowing you to balance your professional and personal life while contributing to impactful projects that drive the future of energy. With a strong commitment to diversity and inclusion, you'll thrive in an environment that values your unique perspective and fosters your growth through mentorship and hands-on experience with cutting-edge technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive (FTC 12 Months) in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SmartestEnergy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SmartestEnergy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive (FTC 12 Months) in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SmartestEnergy Limited:Your cover letter is your chance to shine! Tell us why you want to work at SmartestEnergy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SmartestEnergy Limited!
How to prepare for a job interview at SmartestEnergy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
