Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and providing top-notch service.
- Company: Join SmartestEnergy, a global leader in energy solutions with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers optimise their energy solutions while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Hybrid working model with a focus on work-life balance and career progression.
The predicted salary is between 14000 - 21000 £ per year.
This role plays a key part in delivering an industry-leading customer experience to a growing customer base. You’ll be the first point of contact for customers, handling inbound calls and email cases, answering questions, and resolving queries to a high standard. Using your knowledge of systems, products, and services, you’ll ensure every interaction is handled accurately, efficiently, and professionally. You’ll update customer records, process requests, and work closely with internal teams to provide timely resolutions. As you build strong technical knowledge across SmartestEnergy’s products and services, you’ll also help customers get the most from their energy solutions by promoting helpful tools, services, and energy-saving options. This is a customer-focused role suited to someone who takes pride in accuracy, problem-solving, and delivering a consistently positive experience.
Contract details: 12 month Fixed Term Contract, Part time up to a maximum of 25 hours per week, base salary up to £17,500 (pro rated to part time hours).
What skills/experience do I need to be successful?
- Experience of working in a fast-paced customer contact environment;
- Accuracy on written communication, spelling, grammar;
- Confident and able to objection handle.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
Hybrid working: Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next? Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Customer Service Executive 12 month FTC Part time Operations - Customer Service · SmartestEnerg[...] in Worthing employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive 12 month FTC Part time Operations - Customer Service · SmartestEnerg[...] in Worthing
✨Tip Number 1
Get to know the company inside out! Research SmartestEnergy’s products and services so you can chat confidently about them during your interviews. This shows you’re genuinely interested and ready to help customers with their energy solutions.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound clear and professional. Try role-playing with a friend or family member to get comfortable with common customer queries and how to resolve them.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your ability to handle objections and provide excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, if you have any questions, our Recruitment Team is just a message away to help you out!
We think you need these skills to ace Customer Service Executive 12 month FTC Part time Operations - Customer Service · SmartestEnerg[...] in Worthing
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled queries and resolved issues in the past, so share those stories that showcase your problem-solving skills!
Keep It Professional Yet Friendly: Remember, this role is all about delivering a top-notch customer experience. Use clear and concise language in your application, but don’t be afraid to let your personality shine through. We love a friendly tone that reflects how you’d interact with our customers!
Double-Check Your Spelling and Grammar: Accuracy is key in this role, so make sure your written application is free from typos and grammatical errors. Take a moment to proofread your work before hitting send – it shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Stuff
Familiarise yourself with SmartestEnergy’s products and services. Understanding the ins and outs of what you’ll be dealing with will not only boost your confidence but also help you answer questions more effectively during the interview.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would resolve a customer's query or objection, as this role requires strong problem-solving skills. Role-playing with a friend can be super helpful!
✨Showcase Your Communication Skills
Since accuracy in written communication is key, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with customers in the past.
✨Emphasise Your Flexibility
Highlight your ability to adapt to different situations, especially in a fast-paced environment. Mention any previous experiences where you’ve had to juggle multiple tasks or adjust to changing priorities, as this will resonate well with the team at SmartestEnergy.
