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- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global energy company committed to innovation and diversity.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Why this job: Make a real impact on customer satisfaction and billing accuracy.
- Qualifications: Experience in data quality or billing roles is essential.
- Other info: Enjoy hybrid working with opportunities for global collaboration.
The predicted salary is between 21000 - 30000 £ per year.
You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
Responsibilities- Investigate and resolve billing and supply issues leading to inaccurate or fictitious debt on customer accounts.
- Review, validate, and correct customer accounts to ensure billing accuracy and compliance with industry, regulatory, and contractual requirements.
- Analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution.
- Engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering.
- Experience in collecting outstanding debt on customer accounts.
- Understanding of the impact of data quality on financial performance and debt.
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you will be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens nextOnce we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
Note: We are committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Billing & Supply Debt Executive - 6 Month FTC in Worthing employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Supply Debt Executive - 6 Month FTC in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills in data quality and customer engagement can shine through during the conversation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to resolving billing issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Billing & Supply Debt Executive - 6 Month FTC in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing & Supply Debt Executive role. Highlight your experience in data quality and billing, and don’t forget to mention any relevant achievements that showcase your analytical skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your Attention to Detail: Since this role involves investigating discrepancies, it’s crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you successfully identified and resolved issues.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensure it gets into the right hands quickly!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Numbers
Before the interview, brush up on your understanding of billing processes and data quality. Familiarise yourself with common discrepancies in customer accounts and how they can impact financial performance. This will show that you’re not just familiar with the role but also understand its significance.
✨Prepare for Customer Scenarios
Think about potential customer queries you might face and how you would handle them. Practising responses to common billing issues will help you demonstrate your problem-solving skills and customer service approach during the interview.
✨Showcase Your Analytical Skills
Be ready to discuss specific examples from your past experience where you identified discrepancies or resolved billing issues. Highlight your analytical approach and attention to detail, as these are crucial for the role of a Billing & Supply Debt Executive.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be prepared to talk about your experience collaborating with others. Share examples of how you’ve successfully worked in a team environment to achieve common goals, especially in a utilities context.
