At a Glance
- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global utilities provider with a commitment to diversity and inclusion.
- Benefits: Flexible working options, competitive salary, and a focus on work-life balance.
- Other info: Opportunity for global exposure and career growth in a supportive environment.
- Why this job: Make a real impact on customer experiences and billing accuracy in a dynamic team.
- Qualifications: Experience in data quality roles, particularly in billing or metering.
The predicted salary is between 30000 - 40000 £ per year.
Help us deliver accurate billing and exceptional customer experiences. You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyze customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
What skills/experience do I need to be successful?
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering;
- Experience in collecting outstanding debt on customer accounts;
- Understanding of the impact of data quality on financial performance & debt.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Billing & Supply Debt Executive - 12 Month FTC SEBL Worthing - Data Quality & Billing · Smartes[...] employer: SmartestEnergy Limited
Join a forward-thinking company that prioritises accuracy in billing and exceptional customer experiences within the Electricity Industry Operations team. With a commitment to flexible working, diversity, and employee well-being, you will thrive in a supportive environment that encourages professional growth and offers the chance to make a global impact. Embrace the opportunity to work in a dynamic team where your analytical skills will directly enhance customer satisfaction and contribute to our mission of delivering reliable services.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Supply Debt Executive - 12 Month FTC SEBL Worthing - Data Quality & Billing · Smartes[...]
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like SmartestEnergy Limited.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like SmartestEnergy Limited might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Billing & Supply Debt Executive - 12 Month FTC SEBL Worthing - Data Quality & Billing · Smartes[...]
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at SmartestEnergy Limited will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at SmartestEnergy Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give SmartestEnergy Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at SmartestEnergy Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with SmartestEnergy Limited.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure SmartestEnergy Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
