At a Glance
- Tasks: Deliver seamless customer journeys and support operational processes as a trusted Energy Advisor.
- Company: Join SmartestEnergy, a global leader in the energy sector with a dynamic team.
- Benefits: Enjoy flexible working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Embrace hybrid working with opportunities for global travel and career growth.
- Why this job: Make a real impact in the energy industry while enhancing customer satisfaction and loyalty.
- Qualifications: Experience in customer service, strong analytical skills, and knowledge of the UK energy market.
The predicted salary is between 30000 - 40000 £ per year.
You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end‑to‑end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.
The role requires a highly organised and customer‑focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery.
You will thrive in a fast‑paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.
What skills/experience do I need to be successful?
- Work experience in a similar position previously with transferable skills.
- Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process.
- High-level analysis and ability to interpret and communicate the analysis.
- Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high-level understanding of energy pricing and trading.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance, recognising that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Suffolk employer: SmartestEnergy Limited
SmartestEnergy is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment where you can thrive as a Customer Service Executive. With a commitment to diversity and inclusion, flexible working arrangements, and the opportunity to make a global impact, you'll be part of a collaborative team dedicated to delivering outstanding customer service in the energy sector. Join us to enhance your skills while contributing to meaningful projects that drive our company's future success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Suffolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching SmartGen and the energy industry. Know your stuff about their operations and be ready to discuss how your skills can help improve customer satisfaction.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to customer service and teamwork. We want to see how you handle challenges and work with others!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in the role.
We think you need these skills to ace Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and any knowledge of the UK energy industry. We want to see how you can bring your unique skills to our team!
Showcase Your Organisational Skills:Since this role involves managing a heavy workload, it’s essential to demonstrate your organisational abilities. Share examples of how you've successfully juggled multiple tasks in previous roles. We love seeing how you keep things running smoothly!
Communicate Clearly:Effective communication is key in this position. Use clear and concise language in your application to show us that you can convey information professionally. Remember, we’re looking for someone who can be a trusted Energy Advisor!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes us a great place to work!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK energy industry, especially around electricity pricing and trading. Being able to discuss current trends or recent changes in the market will show that you're not just interested in the role but are also informed and engaged.
✨Showcase Your Organisational Skills
Since the role involves managing a heavy workload with various tasks, prepare examples from your past experience where you've successfully organised disjointed tasks into a smooth process. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Effectively
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your problem-solving skills and how you handle queries.
✨Emphasise Teamwork and Collaboration
This position requires working closely with multiple business functions. Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with their focus on effective collaboration.
