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- Tasks: Deliver top-notch technical support to Executives and Trading teams in a dynamic environment.
- Company: Join a global tech company with a commitment to diversity and innovation.
- Benefits: Competitive salary, flexible working, and a focus on work-life balance.
- Other info: Enjoy opportunities for career growth and a supportive team culture.
- Why this job: Make a global impact while enhancing your technical skills and customer service expertise.
- Qualifications: Experience in IT support with strong knowledge of Windows and Linux systems.
The predicted salary is between 32000 - 39000 £ per year.
Based in our London office, this role is pivotal in delivering high-quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day-to-day incidents and service requests are handled efficiently while maintaining a seamless user experience.
In this role, you will manage and resolve helpdesk tickets in line with SLAs, provide hands-on and remote support across Windows environments, applications, networks, and hardware, and act as an escalation point for more complex issues. You’ll also be responsible for user account administration, software installation, and maintaining accurate documentation, while contributing to knowledge sharing across the team. With a strong emphasis on service quality, security, and continuous improvement, you’ll help drive best practices and support key initiatives such as ISO 27001 compliance, all while building strong relationships with stakeholders across the business.
Skills and Experience
- Substantial experience in a technical IT position.
- 1st/2nd line technical background.
- Service oriented with a strong focus on customer satisfaction.
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-mindful team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
On Site Support Engineer 24 month FTC employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Site Support Engineer 24 month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their tech stack, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your technical skills! If you’ve got a portfolio or GitHub account, make sure it’s up to date. Share projects that highlight your expertise in Windows OS, Linux, and any relevant applications – this will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace On Site Support Engineer 24 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On Site Support Engineer role. Highlight your technical skills, especially in Windows and Linux environments, and any experience with helpdesk support. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. Don’t forget to mention your commitment to service quality and customer satisfaction, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss how applications interact within these environments, as this will show your expertise and confidence in handling the role's responsibilities.
✨Showcase Your Customer Service Skills
Since this role is heavily service-oriented, prepare examples of how you've successfully resolved customer issues in the past. Highlight your focus on customer satisfaction and how you’ve maintained a seamless user experience, especially under pressure.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are relevant to the role. Be prepared to discuss how you’ve managed helpdesk tickets in line with SLAs before, and how you prioritise tasks to ensure timely resolutions.
✨Emphasise Continuous Improvement
Talk about any initiatives you've been part of that aimed at improving service quality or compliance, like ISO 27001. This shows that you’re not just about fixing problems but also about driving best practices and contributing to the team's growth.