At a Glance
- Tasks: Deliver seamless customer journeys and support operational processes as a trusted Energy Advisor.
- Company: Join a dynamic, globally-minded team in the energy sector.
- Benefits: Competitive salary, flexible working, and commitment to diversity and inclusion.
- Other info: Hybrid working model with opportunities for global travel and career growth.
- Why this job: Make a real impact in the energy industry while enjoying work-life balance.
- Qualifications: Experience in customer service and strong analytical skills required.
The predicted salary is between 28000 - 32500 £ per year.
You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end-to-end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.
The role requires a highly organised and customer-focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery. You will thrive in a fast-paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.
What skills/experience do I need to be successful?
- Work experience in a similar position previously with transferable skills;
- Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process;
- High-level analysis and ability to interpret and communicate the analysis;
- Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high-level understanding of energy pricing and trading.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich employer: SmartestEnergy Limited
As a Customer Service Executive at our dynamic company, you will be part of a globally-minded team dedicated to delivering exceptional customer experiences in the energy sector. We offer flexible working arrangements, a commitment to diversity and inclusion, and numerous opportunities for professional growth, all while maintaining a strong focus on work-life balance. Join us in making a meaningful impact on the future of energy, where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those video interviews! Since we’re all about that digital life, make sure you’re comfortable with video calls. Practice answering common interview questions and have a few examples ready that showcase your customer service skills and experience in the energy industry.
✨Tip Number 3
Show off your analytical skills! During interviews, highlight your ability to interpret data and communicate findings effectively. This is key for the role, so be ready to discuss how you've used these skills in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission in the energy sector.
We think you need these skills to ace Customer Service Executive - 12 month FTC/Secondment Opportunity in Ipswich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant knowledge of the UK energy industry to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've managed operational processes or resolved customer queries in the past – we love a good story!
Show Off Your Organisational Skills:Since the role involves managing a heavy workload, give us a glimpse into how you stay organised. Mention any tools or methods you use to keep track of tasks and ensure nothing slips through the cracks.
Apply Through Our Website:We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your application and get you on board with our exciting journey!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Stuff About Energy
Make sure you brush up on your knowledge of the UK energy industry, especially electricity pricing and trading. Being able to discuss current trends or recent changes in the market will show that you're not just interested in the role but also invested in the industry.
✨Show Off Your Organisational Skills
Prepare examples from your past work where you've successfully managed a heavy workload and organised seemingly disjointed tasks into a smooth process. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Communicate Like a Pro
Since effective communication is key, practice articulating your thoughts clearly and concisely. Be ready to explain how you've resolved customer queries in the past and how you can maintain high levels of customer satisfaction.
✨Be Ready for Teamwork
This role requires collaboration across multiple business functions, so come prepared with examples of how you've worked effectively in teams. Highlight any initiatives you've contributed to that improved processes or service delivery.
