At a Glance
- Tasks: Deliver seamless customer journeys and support operational processes as a trusted Energy Advisor.
- Company: Join SmartestEnergy, a dynamic company with a global impact and diverse culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Embrace hybrid working with a balance of office and remote days.
- Why this job: Make a real difference in the energy sector while enhancing customer satisfaction.
- Qualifications: Experience in customer service, strong analytical skills, and knowledge of the UK energy industry.
The predicted salary is between 30000 - 40000 € per year.
You will play a key role in delivering a seamless customer journey across Smart Generation Operations, acting as a trusted Energy Advisor and support function within the team. You will support the end‑to‑end operational process, ensuring customers receive accurate, timely, and professional service while contributing to the company’s future growth plans. This position is central to maintaining high levels of customer satisfaction and loyalty through strong operational delivery, effective communication, and collaborative working across multiple business functions.
The role requires a highly organised and customer‑focused professional with strong administrative, analytical, and relationship management skills. Responsibilities include managing operational processes, preparing accurate quotes and statements, maintaining CRM systems, resolving customer queries, supporting billing and debt management activities, and liaising with internal stakeholders to improve processes and service delivery.
You will thrive in a fast‑paced environment, demonstrate excellent teamwork and attention to detail, and contribute proactively to continuous improvement initiatives and specialist operational projects.
What skills/experience do I need to be successful?
- Work experience in a similar position previously with transferable skills.
- Managing a heavy workload where a constant stream of seemingly disjointed tasks must be organised into a fluid process.
- High-level analysis and ability to interpret and communicate the analysis.
- Knowledge of the UK energy industry, understanding of the energy markets, particularly electricity, and high-level understanding of energy pricing and trading.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance, recognising that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Ipswich employer: SmartestEnergy Limited
SmartestEnergy is an exceptional employer that prioritises employee well-being and professional growth within a dynamic, globally-minded team. With a strong commitment to diversity and inclusion, flexible working arrangements, and opportunities for career advancement, you will thrive in a supportive environment that values your contributions and fosters innovation. Join us in making a global impact while enjoying a healthy work-life balance in a fast-paced, collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SmartestEnergy on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or resolve customer queries. We want you to shine as a trusted Energy Advisor!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data in past roles to improve processes or customer satisfaction. This will demonstrate your fit for the role and our commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team.
We think you need these skills to ace Customer Service Executive - 12 month FTC/Secon... Operations - SmartGen · SmartestEnergy Limit[...] in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in managing operational processes and customer interactions, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see your analytical and relationship management skills shine through. Use specific examples from your past roles to demonstrate how you've successfully resolved customer queries or improved processes.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with customers and work collaboratively with our team, so a touch of warmth can go a long way!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role in a timely manner. Plus, it’s super easy!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK energy industry, especially electricity pricing and trading. Being able to discuss current trends or recent changes in the market will show that you're not just a candidate, but a potential Energy Advisor who’s genuinely interested in the field.
✨Showcase Your Organisational Skills
Prepare examples from your past work where you successfully managed a heavy workload and organised seemingly disjointed tasks into a smooth process. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with internal stakeholders and resolving customer queries, showcasing your strong communication skills during the interview will be key to impressing the hiring team.
✨Emphasise Teamwork and Collaboration
Be ready to discuss how you've worked collaboratively in previous roles. Highlight specific instances where you contributed to team success or improved processes, as this aligns perfectly with the company’s focus on effective teamwork and continuous improvement.
