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- Tasks: Support customers by resolving queries via calls and emails while updating records.
- Company: Join SmartestEnergy, a global leader in energy solutions with offices in the UK, US, and Australia.
- Benefits: Enjoy flexible working options, including remote work for up to 30 days a year.
- Why this job: Be part of a diverse team making a global impact in the energy sector.
- Qualifications: Experience in fast-paced customer service and strong communication skills are essential.
- Other info: Hybrid working model with 2 days in the office and 3 days at home each week.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you\’ll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.
You’ll also develop a strong understanding of our energy products and services—including tariffs, meter types, and budget plans—to offer informed support. Working closely with other departments, you’ll ensure timely and effective resolutions while promoting tools like our customer web portal and energy-saving solutions.
What skills/experience do I need to be successful?
- Experience of working in a fast-paced customer contact environment;
- Accuracy on written and verbal communication;
- Confident and able to objection handle.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you\’ll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We\’re committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams\’ contact details. Please reach out so we can discuss with you further.
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Customer Services Executive Operations - Customer Service · SmartestEnergy Business Limited - W[...] employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive Operations - Customer Service · SmartestEnergy Business Limited - W[...]
✨Tip Number 1
Familiarise yourself with SmartestEnergy's products and services. Understanding the different tariffs, meter types, and budget plans will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing common customer scenarios with a friend can boost your confidence and prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you've successfully navigated changes or challenges in a customer service setting. This will highlight your ability to thrive in a dynamic team like ours.
✨Tip Number 4
Engage with our company culture by following SmartestEnergy on social media. This will give you insights into our values and initiatives, which you can reference in your conversations with the recruitment team.
We think you need these skills to ace Customer Services Executive Operations - Customer Service · SmartestEnergy Business Limited - W[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Services Executive. Familiarise yourself with the key tasks such as handling queries, updating customer records, and providing essential documents.
Tailor Your CV: Highlight your experience in fast-paced customer contact environments. Emphasise your accuracy in communication and any relevant skills in objection handling. Make sure your CV reflects how your background aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the energy sector. Mention specific examples of how you've resolved customer queries efficiently in the past.
Prepare for Interviews: Anticipate questions related to customer service scenarios and be ready to discuss how you would handle various situations. Research SmartestEnergy's products and services to demonstrate your knowledge during the interview process.
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Products
Familiarise yourself with the energy products and services offered by the company. Understanding tariffs, meter types, and budget plans will enable you to answer questions confidently and demonstrate your commitment to providing informed support.
✨Practice Active Listening
During the interview, show that you can listen actively. This means not just hearing the questions but also understanding them fully. Respond thoughtfully to demonstrate your ability to handle customer queries effectively.
✨Showcase Your Communication Skills
Since the role requires accuracy in both written and verbal communication, prepare examples of how you've successfully communicated with customers in the past. Highlight any experience in objection handling to showcase your confidence.
✨Emphasise Flexibility and Teamwork
Discuss your adaptability to hybrid working environments and your ability to collaborate with different departments. Mention any previous experiences where you worked as part of a team to resolve issues, which aligns with the company's focus on effective resolutions.
