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- Tasks: Support customers by resolving queries via calls and emails while updating records.
- Company: Join a global energy company with offices in the UK, US, and Australia.
- Benefits: Enjoy flexible working options and the ability to work remotely for 30 days a year.
- Why this job: Be part of a diverse team making a global impact in the energy sector.
- Qualifications: Experience in customer service, strong communication skills, and confidence in handling objections.
- Other info: Hybrid working model with 2 days in the office and 3 days at home.
The predicted salary is between 25000 - 26000 £ per year.
Yearly salary 25,000.00 GBP – 26,000.00 GBP
Employment Type none
We’re looking for a dedicated and professional individual to support our growing customer base by resolving queries efficiently and accurately. In this role, you\’ll handle inbound calls and emails, update customer records, and provide essential documents such as statements and invoices.
You’ll also develop a strong understanding of our energy products and services—including tariffs, meter types, and budget plans—to offer informed support. Working closely with other departments, you’ll ensure timely and effective resolutions while promoting tools like our customer web portal and energy-saving solutions.
What skills/experience do I need to be successful?
- Experience of working in a fast-paced customer contact environment;
- Accuracy on written and verbal communication;
- Confident and able to objection handle.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you\’ll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We\’re committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams\’ contact details. Please reach out so we can discuss with you further.
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Customer Services Executive employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarise yourself with our energy products and services before your interview. Understanding tariffs, meter types, and budget plans will not only help you answer questions confidently but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing common customer scenarios can prepare you for the fast-paced environment and show us that you're ready to tackle challenges head-on.
✨Tip Number 3
Highlight any previous experience in customer service during your discussions. Share specific examples of how you've resolved queries efficiently, as this will showcase your ability to thrive in a customer contact environment.
✨Tip Number 4
Emphasise your adaptability and willingness to work in a hybrid setting. Mention any past experiences where you've successfully balanced remote and in-office work, as this aligns with our flexible working culture.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Services Executive position. Understand the key responsibilities and required skills, such as handling customer queries and having experience in a fast-paced environment.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service roles. Emphasise your communication skills and any experience you have with energy products or similar industries to align with the company's needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's mission. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Products
Familiarise yourself with the company's energy products and services, including tariffs and budget plans. This knowledge will help you answer questions confidently and demonstrate your commitment to providing informed support.
✨Practice Active Listening
During the interview, show that you can listen attentively. This skill is crucial for a Customer Services Executive, as it helps in understanding customer queries and responding accurately.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled difficult customer situations in the past. Use specific examples to illustrate your ability to resolve issues efficiently and effectively.
✨Show Enthusiasm for Diversity
Express your appreciation for the company's commitment to diversity and inclusion. Share any personal experiences or insights that highlight your understanding of diverse perspectives and how they contribute to a positive work environment.
