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- Tasks: Provide top-notch support for critical applications in the UK energy sector.
- Company: Join a global team making a real impact in the energy industry.
- Benefits: Competitive salary, flexible working, and a commitment to diversity.
- Other info: Enjoy hybrid working with opportunities for global collaboration.
- Why this job: Make a difference while developing your skills in a dynamic environment.
- Qualifications: Experience in application support and familiarity with enterprise applications.
The predicted salary is between 50000 - 55000 £ per year.
Yearly salary 50,000.00 GBP - 55,000.00 GBP
Why should I apply? This is an opportunity to make a real difference to the success of our company by delivering high quality troubleshooting, support and monitoring of business critical applications.
How will I spend my time in this role?
- Provide 2nd and 3rd line support for applications within the UK energy sector;
- Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issue and service requests;
- Assess and triage incoming tickets and distribute to the appropriate team members;
- Collaborate with business users, project managers, third parties and other stakeholders as required to troubleshoot and resolve application-related issues;
- Proactively manage incident, problem, and change requests;
- Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible;
- Monitor, maintain, and optimise application performance and availability, minimising system downtime;
- Ensure compliance with UK energy sector regulations and standards in all activities;
- Stay up-to-date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
What skills/experience do I need to be successful?
- Experience in application support or a related role;
- Previously supported enterprise applications (e.g. CRM, billing systems).
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Application Support Engineer - 12 Month FTC employer: SmartestEnergy Limited
Contact Detail:
SmartestEnergy Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to application support. Think about how you’d handle specific scenarios, especially in the UK energy sector. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! Be ready to discuss recent trends or tools you've been exploring. This shows you're proactive and keen to bring innovative solutions to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Application Support Engineer - 12 Month FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in application support, especially with enterprise applications. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled tricky issues in the past. We love seeing candidates who can take ownership and resolve problems effectively, so share those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SmartestEnergy Limited
✨Know Your Applications
Make sure you brush up on the specific applications you'll be supporting, especially those used in the UK energy sector. Familiarise yourself with common issues and troubleshooting techniques related to enterprise applications like CRM and billing systems.
✨Showcase Your Problem-Solving Skills
Be ready to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to take ownership of tickets and implement permanent fixes.
✨Understand Compliance and Regulations
Since this role involves ensuring compliance with UK energy sector regulations, do your homework! Be prepared to talk about relevant standards and how you've adhered to them in previous roles. This shows you're serious about the responsibilities that come with the position.
✨Emphasise Collaboration
This job requires working closely with various stakeholders. Share examples of how you've effectively collaborated with team members, project managers, and third parties to troubleshoot and resolve issues. Highlight your communication skills and ability to work in a diverse environment.