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- Tasks: Deliver top-notch support for critical applications in the UK energy sector.
- Company: Join a diverse and inclusive team making a global impact.
- Benefits: Enjoy flexible working, diversity, and a supportive culture.
- Other info: Work remotely for up to 30 days a year and collaborate globally.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in application support or related roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity to make a real difference to the success of our company by delivering high quality troubleshooting, support, and monitoring of business‑critical applications.
Responsibilities
- Provide 2nd and 3rd line support for applications within the UK energy sector.
- Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issues and service requests.
- Assess and triage incoming tickets and distribute them to the appropriate team members.
- Collaborate with business users, project managers, third parties, and other stakeholders as required to troubleshoot and resolve application‑related issues.
- Proactively manage incident, problem, and change requests.
- Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible.
- Monitor, maintain, and optimise application performance and availability, minimising system downtime.
- Ensure compliance with UK energy sector regulations and standards in all activities.
- Stay up‑to‑date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
Qualifications
- Experience in application support or a related role.
- Previous experience supporting enterprise applications (e.g., CRM, billing systems).
Benefits & Culture
- Flexible working: work from anywhere in the world for up to 30 days a year.
- Diversity and inclusion: we celebrate a culture where people of all backgrounds are welcomed and valued.
- Global impact: you’ll work with a dynamic, globally‑minded team spread across the UK, US, and Australia.
Application Support Engineer - 12 Month FTC in Worthing employer: SmartestEnergy Business
Contact Detail:
SmartestEnergy Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - 12 Month FTC in Worthing
✨Tip Number 1
Network like a pro! Reach out to folks in the energy sector on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with application support, make sure to highlight specific examples during interviews. We want to hear about how you’ve tackled tricky issues and improved performance.
✨Tip Number 3
Stay updated on trends! Keep an eye on emerging technologies in the energy sector. Being able to discuss these in interviews shows you’re proactive and ready to bring innovative solutions to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Application Support Engineer - 12 Month FTC in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Application Support Engineer. Highlight your experience in application support and any relevant skills that match the job description. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be genuine and let your personality come through – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can take ownership of problems and find effective solutions, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at SmartestEnergy Business
✨Know Your Applications
Familiarise yourself with the specific applications you'll be supporting, especially those used in the UK energy sector. Understand their functionalities and common issues to demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved application-related issues in the past. Highlight your approach to troubleshooting and any root cause analysis you've conducted, as this will show your ability to take ownership of tickets.
✨Collaboration is Key
Be ready to discuss how you've worked with various stakeholders, such as business users and project managers, to resolve issues. Emphasising your teamwork skills will illustrate your ability to collaborate effectively in a dynamic environment.
✨Stay Current with Trends
Research emerging technologies and trends in the energy sector before your interview. Being able to propose innovative solutions or improvements will not only impress your interviewers but also show your commitment to continuous learning.