At a Glance
- Tasks: Deliver top-notch IT support and solve technical issues for colleagues.
- Company: Join SmartestEnergy, a global leader in energy solutions.
- Benefits: Enjoy flexible working, competitive salary, and a focus on well-being.
- Other info: Diverse team culture that celebrates individuality and promotes growth.
- Why this job: Make a global impact while enhancing your IT skills in a supportive environment.
- Qualifications: Experience in IT support with a customer-focused mindset.
You will play a key role in delivering high-quality IT support to colleagues across SmartestEnergy Business, acting as the first point of contact for technical incidents and service requests. Based in our Worthing office and reporting to the IT Service Delivery Manager, you will provide hands-on support for a wide range of technologies, ensuring users receive a professional, efficient and customer-focused service that keeps the business running smoothly. This is an excellent opportunity for a proactive and technically skilled IT professional who enjoys problem-solving and delivering exceptional customer service.
Working closely with the wider IT team, you will help drive continuous improvement, contribute to knowledge sharing and documentation, support information security best practices, and play an important role in maintaining a reliable and secure IT environment. This role is 4 days in the office a week with Fridays working from home typically.
What skills/experience do I need to be successful?
- Substantial experience in a technical IT position;
- 1st/2nd line technical background;
- Service oriented with a strong focus on customer satisfaction;
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
On Site Support Engineer in Worthing employer: SmartestEnergy Business Limited
As a leading practice organisation in the energy sector, we offer an exceptional work environment that prioritises innovation, diversity, and employee well-being. Our commitment to flexible working allows you to balance your professional and personal life while contributing to impactful global projects. Join us to shape the future of technical accounting and enjoy unparalleled growth opportunities within a supportive and dynamic team.
Contact Details:
SmartestEnergy Business Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On Site Support Engineer in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SmartestEnergy Business Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SmartestEnergy Business Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SmartestEnergy Business Limited!
✨Direct Apply to SmartestEnergy Business Limited
Let's not forget to apply directly through the SmartestEnergy Business Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace On Site Support Engineer in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SmartestEnergy Business Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SmartestEnergy Business Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SmartestEnergy Business Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
