At a Glance
- Tasks: Manage customer accounts and ensure timely debt resolution with a focus on service quality.
- Company: Join a global team dedicated to making a positive impact in the energy sector.
- Benefits: Flexible working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Enjoy hybrid working with opportunities for global travel and career advancement.
- Why this job: Be part of a dynamic team that values your contributions and supports your growth.
- Qualifications: Proven collection skills, intermediate IT skills, and strong attention to detail.
The predicted salary is between 26810 - 32768 £ per year.
We are looking for a proactive and customer-focused professional to join our team and play a key role in delivering an efficient, high-quality service. Working within established procedures and service standards, you will manage customer accounts throughout the end-to-end credit control and debt management journey, ensuring enquiries and outstanding balances are followed through to resolution.
The role will involve:
- Collecting overdue debt
- Managing payment arrangements and Direct Debits
- Monitoring credit terms
- Tracing customers and landlords
- Managing aged debt
You will work closely with internal teams, including Technical and Business Development, to resolve issues quickly and support the successful installation of smart meters and recovery of outstanding monies. This is an excellent opportunity for someone who is organised, confident communicating with customers, and able to make sound decisions when managing debt and payment arrangements.
What skills/experience do I need to be successful?
- Proven collection skills and experience
- Intermediate IT skills in MS Office
- Highly numerate with attention to detail to ensure accuracy of records
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Debt Management Executive x 3 in Worthing employer: SmartestEnergy Business Limited
Join a forward-thinking company that prioritises employee well-being and offers a flexible working environment, allowing you to work from anywhere for up to 30 days a year. With a strong commitment to diversity and inclusion, you'll be part of a globally-minded team dedicated to making a positive impact in the energy sector. This role not only provides opportunities for professional growth but also fosters a collaborative culture where your contributions are valued and celebrated.
Contact Details:
SmartestEnergy Business Limited Recruitment Team
