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- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global leader in the electricity industry with a commitment to innovation.
- Benefits: Enjoy flexible working, competitive salary, and a focus on work-life balance.
- Why this job: Make a real impact on customer satisfaction and billing accuracy.
- Qualifications: Experience in data quality and debt collection within utilities is essential.
- Other info: Diverse and inclusive culture with opportunities for global collaboration.
The predicted salary is between 36000 - 60000 £ per year.
You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts. Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements. Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution. You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
What skills/experience do I need to be successful?
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering;
- Experience in collecting outstanding debt on customer accounts;
- Understanding of the impact of data quality on financial performance & debt.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Billing & Supply Debt Executive - 6 Month FTC in Worthing employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Supply Debt Executive - 6 Month FTC in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in billing or utilities. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of data quality and billing processes. We want you to show off your analytical skills and attention to detail, so practice answering questions that highlight these strengths.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the energy sector.
We think you need these skills to ace Billing & Supply Debt Executive - 6 Month FTC in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Billing & Supply Debt Executive role. Highlight your experience in data quality and billing, and don’t forget to mention any relevant skills that align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but impactful – we want to see your personality!
Showcase Your Attention to Detail: Since this role involves investigating billing discrepancies, make sure to demonstrate your attention to detail in your application. Whether it’s through examples of past work or specific achievements, we want to see how you’ve tackled similar challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SmartestEnergy Business Limited
✨Know Your Numbers
Before the interview, brush up on your understanding of billing processes and data quality. Familiarise yourself with common discrepancies in customer accounts and how they can impact financial performance. This will show that you’re not just a candidate, but someone who understands the nuances of the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved billing issues or improved data quality. Be ready to share these examples during the interview, as they demonstrate your analytical skills and attention to detail, which are crucial for this position.
✨Engage with the Team Spirit
Since you'll be working closely with various teams, it’s important to convey your collaborative spirit. During the interview, express your enthusiasm for teamwork and how you’ve effectively communicated with different departments in past roles to resolve issues.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to billing accuracy and customer engagement. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours, especially regarding diversity and inclusion.