At a Glance
- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global utilities provider with a commitment to diversity and inclusion.
- Benefits: Flexible working, global impact, and a focus on work-life balance.
- Other info: Hybrid working model with opportunities for occasional travel.
- Why this job: Make a real difference in customer experiences and billing accuracy.
- Qualifications: Experience in data quality roles and understanding of billing processes.
The predicted salary is between 30000 - 40000 £ per year.
Help us deliver accurate billing and exceptional customer experiences.
Responsibilities
- You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts.
- Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements.
- Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
- In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution.
- You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
Qualifications
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering.
- Experience in collecting outstanding debt on customer accounts.
- Understanding of the impact of data quality on financial performance and debt.
Benefits
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
Hybrid Working
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Billing & Supply Debt Executive - 12 Month FTC in Worthing employer: SmartestEnergy Business Limited
As a leading practice organisation in the energy sector, we offer an exceptional work environment that prioritises innovation, diversity, and employee well-being. Our commitment to flexible working allows you to balance your professional and personal life while contributing to impactful global projects. Join us to shape the future of technical accounting and enjoy unparalleled growth opportunities within a supportive and dynamic team.
Contact Details:
SmartestEnergy Business Limited Recruitment Team
