At a Glance
- Tasks: Investigate and resolve billing issues to ensure accurate customer accounts.
- Company: Join a global utilities provider with a commitment to diversity and inclusion.
- Benefits: Flexible working, global impact, and a focus on work-life balance.
- Other info: Hybrid working model with opportunities for occasional travel.
- Why this job: Make a real difference in customer experiences and billing accuracy.
- Qualifications: Experience in data quality roles and understanding of billing processes.
The predicted salary is between 30000 - 40000 £ per year.
Help us deliver accurate billing and exceptional customer experiences.
Responsibilities
- You will play a critical role within the Electricity Industry Operations team, focusing on investigating and resolving billing and supply issues that lead to inaccurate or fictitious debt on customer accounts.
- Working closely with Billing, Debt, Settlement, and Metering teams, you will review, validate, and correct customer accounts to ensure billing accuracy and full compliance with industry, regulatory, and contractual requirements.
- Your attention to detail and analytical approach will directly contribute to improved customer outcomes and confidence in our billing processes.
- In this role, you will analyse customer account data to identify discrepancies, implement corrective actions, and track progress through to resolution.
- You will engage with customers via phone and email to address billing queries, set up payment arrangements where appropriate, and ensure only validated debt is collected.
Qualifications
- Experience in data quality roles within a utilities provider or similar, specifically in billing or metering.
- Experience in collecting outstanding debt on customer accounts.
- Understanding of the impact of data quality on financial performance and debt.
Benefits
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
Hybrid Working
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
Billing & Supply Debt Executive - 12 Month FTC in Worthing employer: SmartestEnergy Business Limited
Join a forward-thinking company in Worthing that prioritises accurate billing and exceptional customer experiences. With a commitment to diversity and inclusion, flexible working arrangements, and opportunities for global impact, we foster a supportive work culture that encourages employee growth and well-being. As a Billing & Supply Debt Executive, you will play a vital role in enhancing customer confidence while enjoying the benefits of hybrid working and a dynamic team environment.
Contact Details:
SmartestEnergy Business Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Supply Debt Executive - 12 Month FTC in Worthing
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We think you need these skills to ace Billing & Supply Debt Executive - 12 Month FTC in Worthing
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at SmartestEnergy Business Limited. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give SmartestEnergy Business Limited confidence in your short-term commitment to the role.
How to prepare for a job interview at SmartestEnergy Business Limited
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with SmartestEnergy Business Limited.
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Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
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For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure SmartestEnergy Business Limited that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
