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- Tasks: Deliver top-notch technical support to Executives and Trading teams in a dynamic environment.
- Company: Join a globally-minded team with offices in the UK, US, and Australia.
- Benefits: Enjoy flexible working, work-life balance, and a commitment to diversity and inclusion.
- Other info: Opportunity for career growth and knowledge sharing in a supportive team.
- Why this job: Make a global impact while enhancing your technical skills and customer satisfaction focus.
- Qualifications: Experience in IT support with strong knowledge of Windows OS and Linux.
The predicted salary is between 35000 - 45000 £ per year.
Based in our London office, this role is pivotal in delivering high‑quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day‑to‑day incidents and service requests are handled efficiently while maintaining a seamless user experience.
Responsibilities
- Manage and resolve helpdesk tickets in line with SLAs.
- Provide hands‑on and remote support across Windows environments, applications, networks and hardware.
- Act as an escalation point for more complex issues.
- Perform user account administration, software installation and maintain accurate documentation.
- Contribute to knowledge sharing across the team and support best‑practice initiatives such as ISO 27001 compliance.
Qualifications
- Substantial experience in a technical IT position.
- 1st/2nd line technical background.
- Service oriented with a strong focus on customer satisfaction.
- Expert knowledge of Windows OS, Linux and application interaction.
What sets us apart?
- Global Impact: With offices in the UK, US and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance and recognise that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
On Site Support Engineer 24 month FTC employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Site Support Engineer 24 month FTC
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to get comfortable explaining your thought process and problem-solving skills.
✨Tip Number 3
Showcase your passion for tech! During interviews, share examples of how you've gone above and beyond in previous roles. This will highlight your commitment to customer satisfaction and your ability to handle complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace On Site Support Engineer 24 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On Site Support Engineer role. Highlight your technical skills, especially in Windows and Linux environments, and any experience with helpdesk support. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you the perfect fit. Don’t forget to mention your commitment to customer satisfaction and any relevant achievements.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at SmartestEnergy Business Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss specific scenarios where you've resolved complex issues or provided exceptional support. This will show that you're not just familiar with the systems but can also handle real-world challenges.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer satisfaction, prepare examples of how you've gone above and beyond for users in previous positions. Think about times when you turned a frustrating situation into a positive experience. This will highlight your service-oriented mindset.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this role. Be prepared to discuss how you've managed helpdesk tickets in line with SLAs before. This shows that you appreciate the importance of efficiency and accountability in technical support.
✨Emphasise Team Collaboration
This position involves contributing to knowledge sharing and best practices. Think of examples where you've worked collaboratively with a team to improve processes or share insights. Highlighting your ability to work well with others will demonstrate that you're a great fit for their team culture.