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- Tasks: Deliver top-notch technical support to Executives and Trading teams in our London office.
- Company: Join a globally-minded tech team with offices in the UK, US, and Australia.
- Benefits: Enjoy flexible working, work-life balance, and a commitment to diversity and inclusion.
- Other info: Opportunities for career growth and knowledge sharing in a supportive team.
- Why this job: Make a global impact while enhancing your technical skills in a dynamic environment.
- Qualifications: Experience in IT support with strong customer service focus and knowledge of Windows and Linux.
The predicted salary is between 35000 - 45000 £ per year.
Based in our London office, this role is pivotal in delivering high‑quality technical support to the business, with a particular focus on Executives and Trading teams. You’ll act as a trusted technical expert and key point of contact, ensuring day‑to‑day incidents and service requests are handled efficiently while maintaining a seamless user experience.
Responsibilities
- Manage and resolve helpdesk tickets in line with SLAs.
- Provide hands‑on and remote support across Windows environments, applications, networks and hardware.
- Act as an escalation point for more complex issues.
- Perform user account administration, software installation and maintain accurate documentation.
- Contribute to knowledge sharing across the team and support best‑practice initiatives such as ISO 27001 compliance.
Qualifications
- Substantial experience in a technical IT position.
- 1st/2nd line technical background.
- Service oriented with a strong focus on customer satisfaction.
- Expert knowledge of Windows OS, Linux and application interaction.
What sets us apart?
- Global Impact: With offices in the UK, US and Australia, and plans for further expansion, you’ll be part of a dynamic, globally‑minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work‑life balance and recognise that your well‑being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
On Site Support Engineer 24 month FTC in London employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Site Support Engineer 24 month FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially in high-pressure environments like trading teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace On Site Support Engineer 24 month FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On Site Support Engineer role. Highlight your technical skills, especially in Windows and Linux environments, and any experience with helpdesk support. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience makes you a perfect fit. Don’t forget to mention your commitment to customer satisfaction and any relevant achievements.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've managed and resolved complex technical issues in the past. We love seeing candidates who can think on their feet and provide hands-on support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at SmartestEnergy Business Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss specific scenarios where you've resolved complex issues or provided exceptional support. This will show that you're not just familiar with the systems but can also handle real-world challenges.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer satisfaction, prepare examples of how you've gone above and beyond for users in previous positions. Think about times when you turned a frustrating situation into a positive experience for someone—this will highlight your service-oriented mindset.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you've managed helpdesk tickets in line with SLAs before. This shows that you appreciate the importance of efficiency and accountability in technical support.
✨Emphasise Team Collaboration
This role involves contributing to knowledge sharing and best practices. Think of examples where you've worked collaboratively with a team to improve processes or share insights. Highlighting your ability to work well with others will demonstrate that you're a great fit for their dynamic environment.