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- Tasks: Join our Change of Tenancy team to manage customer accounts and resolve billing issues.
- Company: Be part of a global company with offices in the UK, US, and Australia, focused on innovation.
- Benefits: Enjoy flexible working options, including remote work for up to 30 days a year.
- Why this job: Grow your skills in a collaborative environment while making a global impact.
- Qualifications: Analytical and problem-solving skills are essential; quick learners thrive here.
- Other info: Hybrid working model: 2 days in the office, 3 days at home.
The predicted salary is between 30000 - 42000 £ per year.
Change of Occupier Coordinator 6 month FTC
Do you have administration experience in an office environment?
Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!
How will I spend my time in this role?
- Generation of accurate and correct statements by validating and working within Industry processes;
- Ensure the timely billing of customer accounts;
- End to end processing of an account through to successful resolution;
- Logically understanding the reasons for failures and identifying solutions;
- Handle issues distributed by the Business by working exceptions;
- Utilize a variety of systems to provide information and help to deliver a one-stop resolution to queries;
- Ability to resolve normal and more complex billing issues;
- Helping other areas of the business on an ad hoc basis and as requested by your Line Manager.
What skills/experience do I need to be successful?
- Analytical and problem-solving skills and ability to learn new processes quickly;
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you\’ll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.
We\’re committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams\’ contact details. Please reach out so we can discuss with you further.
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Change of Occupier Coordinator 6 month FTC employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change of Occupier Coordinator 6 month FTC
✨Tip Number 1
Familiarise yourself with the specific systems and processes used in billing and account management. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your analytical and problem-solving skills by preparing examples from your past experiences where you successfully resolved complex issues. This will highlight your ability to handle the challenges of the role effectively.
✨Tip Number 3
Research our company culture and values, especially our commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions about the Change of Tenancy team and the hybrid working model. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Change of Occupier Coordinator 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience and skills that align with the Change of Occupier Coordinator role. Emphasise your analytical and problem-solving abilities, as well as any experience with billing or customer account management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle complex issues and work collaboratively in a team environment.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and your ability to learn new processes quickly. Provide examples of how you've successfully resolved issues in previous roles, particularly in an office setting.
Prepare for Interviews: Once your application is submitted, prepare for potential video interviews by practising common interview questions related to administration and problem-solving. Familiarise yourself with the company's values around diversity and inclusion, as these may come up during discussions.
How to prepare for a job interview at SmartestEnergy Business Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Change of Occupier Coordinator. Be prepared to discuss how your previous administration experience aligns with the tasks mentioned, such as billing processes and problem-solving.
✨Showcase Your Analytical Skills
Since analytical and problem-solving skills are crucial for this role, come prepared with examples from your past work where you successfully resolved complex issues. Highlight your ability to learn new processes quickly, as this will demonstrate your adaptability.
✨Familiarise Yourself with Hybrid Working
As the role involves hybrid working, be ready to discuss how you manage your time and productivity when working remotely. Share any experiences you have with remote collaboration tools, as this will show that you can thrive in a flexible working environment.
✨Emphasise Your Commitment to Diversity
StudySmarter values diversity and inclusion, so be prepared to discuss how you contribute to a diverse workplace. Share any experiences you have working in diverse teams or how you promote inclusivity in your professional interactions.
