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- Tasks: Provide top-notch support for critical applications in the UK energy sector.
- Company: Join a global team making a real impact in the energy industry.
- Benefits: Flexible working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Enjoy hybrid working with opportunities for global travel and career growth.
- Why this job: Make a difference while developing your skills in a dynamic environment.
- Qualifications: Experience in application support or related roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
This is an opportunity to make a real difference to the success of our company by delivering high quality troubleshooting, support and monitoring of business critical applications.
How will I spend my time in this role?
- Provide 2nd and 3rd line support for applications within the UK energy sector;
- Take ownership of assigned tickets, ensuring technical accuracy and timely resolution of issue and service requests;
- Assess and triage incoming tickets and distribute to the appropriate team members;
- Collaborate with business users, project managers, third parties and other stakeholders as required to troubleshoot and resolve application-related issues;
- Proactively manage incident, problem, and change requests;
- Perform root cause analysis and recommend permanent fixes to recurring issues, implementing them personally where possible;
- Monitor, maintain, and optimise application performance and availability, minimising system downtime;
- Ensure compliance with UK energy sector regulations and standards in all activities;
- Stay up-to-date with emerging technologies and sector trends to propose innovative solutions and continuous improvement initiatives.
What skills/experience do I need to be successful?
- Experience in application support or a related role;
- Previously supported enterprise applications (e.g. CRM, billing systems).
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
We are committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
Application Support Engineer - 12 Month FTC employer: SmartestEnergy Business Limited
Contact Detail:
SmartestEnergy Business Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer - 12 Month FTC
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. Think about how you’d handle specific issues and be ready to share your problem-solving process.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific instances where you’ve successfully resolved issues or improved application performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with application support and any relevant enterprise applications you've worked with, like CRM or billing systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your understanding of the UK energy sector and any innovative solutions you've proposed in the past.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in previous roles. We love candidates who can take ownership of problems and come up with effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you'll find all the details you need about the role and our company there!
How to prepare for a job interview at SmartestEnergy Business Limited
✨Know Your Applications
Familiarise yourself with the specific applications you'll be supporting, especially those used in the UK energy sector. Understand their functionalities and common issues to demonstrate your technical knowledge during the interview.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved application-related issues in the past. Highlight your approach to troubleshooting, including any root cause analysis you've performed and the permanent fixes you implemented.
✨Emphasise Collaboration
Since this role involves working with various stakeholders, be ready to discuss your experience collaborating with business users, project managers, and third parties. Share specific instances where teamwork led to successful outcomes.
✨Stay Updated on Trends
Demonstrate your commitment to continuous improvement by discussing recent trends or technologies in the application support field. Show how you can bring innovative solutions to the table that align with the company's goals.