At a Glance
- Tasks: Provide technical support and enhance system performance for cutting-edge technology.
- Company: Join Smarter Grid Solutions, a diverse and inclusive tech company.
- Benefits: Enjoy competitive salary, 33 days holiday, and private medical insurance.
- Other info: Hybrid role with excellent career growth opportunities and a supportive environment.
- Why this job: Make a real impact in the tech world while developing your skills.
- Qualifications: HND/BSc/BEng/MSc/MEng in relevant fields and strong problem-solving skills.
The predicted salary is between 25000 - 32000 £ per year.
A Graduate Managed Services Engineer is required to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments. The engineer should have excellent customer support skills and a desire to gain a deep technical understanding of SGS systems. This role is hybrid (1 or 2 days per week) in our Glasgow office.
Duties & responsibilities
- Provide 2nd tier technical support for customers and Smart Grid deployments
- Generate monthly operational reports for our customers
- Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
- Proactively monitor the infrastructure, taking corrective action as necessary
- Support and deliver operational Active Network Management Systems
- Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
- Provide feedback to team leaders to improve our system and services
- Build pre-production test systems
- Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
- Execute product test processes and produce the associated test documentation as part of SGS’s product testing
- Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets
- Work within and aid in the development of SGS’s information and quality management systems
Essential experience and qualifications
- HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle
Personal skills
- Excellent verbal and written communication skills and the ability to make decisions independently
- A self-starter and great at using own initiative
- Conscientious
- Detail-orientated and high degree of accuracy with work
- Excellent at planning and organising
- Professional, courteous
- Friendly, enthusiastic and approachable
- Diligent and reliable
- Ability to perform under pressure
- An eye for improvement
- Demonstrates the ability to solve common problems and to provide immediate solutions
- Demonstrates the ability to build relationships, both internally and with clients
Benefits
- Cycle scheme
- Life Cover (3x)
- Private Medical Insurance through Vitality
- Up to 12% company performance bonus per annum
- 5% matched Employer pension scheme
- 33 days holiday (inclusive of 3 public days)
- Competitive salary, dependent upon experience
Smarter Grid Solutions is proud to be an Equal Opportunities Employer. We are committed to working in an environment that is free from all types of discrimination, is inclusive and empowers our people to bring their whole self to work and reach their full potential. At Smarter Grid Solutions, we recognise that we can grow and thrive with a diverse team of people. We hire great people from a variety of backgrounds not just because it is the right thing to do, but because it makes our Company stronger.
We are committed to providing reasonable support or adjustments during our recruitment process. If you need support, please reach out to recruitment@smartergridsolutions.com. Should your application be successful, we will conduct relevant employment checks before you join us too.
Graduate Managed Services Engineer in Glasgow employer: Smarter Grid Solutions, Inc.
At Smarter Grid Solutions, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that empowers our employees to thrive. Our Glasgow office provides a hybrid working model, competitive benefits including a generous holiday allowance and performance bonuses, and ample opportunities for professional growth in the dynamic field of technology. Join us to be part of a diverse team dedicated to innovation and excellence in customer support.
Contact Details:
Smarter Grid Solutions, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Managed Services Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at SGS.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer support skills. Be ready to discuss how you can proactively monitor systems and improve performance, just like in the job description!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples where you've tackled challenges head-on, especially in tech support or engineering roles. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SGS.
We think you need these skills to ace Graduate Managed Services Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate Managed Services Engineer role. Highlight any technical support experience and your ability to analyse data, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for technology and customer support. Let us know why you want to join StudySmarter and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent communication is essential for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication prowess, which we value highly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Smarter Grid Solutions, Inc.
✨Know Your Tech
Make sure you brush up on the technical aspects of the role. Familiarise yourself with Smart Grid technologies and the specific systems SGS uses. This will not only help you answer technical questions but also show your genuine interest in the position.
✨Customer Support Skills Matter
Since this role involves providing technical support, be prepared to discuss your previous experiences in customer service. Think of examples where you successfully resolved issues or improved customer satisfaction. Highlight your communication skills and how you can build relationships with clients.
✨Show Your Analytical Side
The job requires strong analytical and problem-solving skills. Be ready to tackle hypothetical scenarios during the interview. Practice explaining your thought process when analysing data or troubleshooting issues, as this will demonstrate your ability to think critically under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or ongoing projects. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company. It’s a great way to leave a lasting impression!
