At a Glance
- Tasks: Provide technical support and training to doctors, enhancing customer satisfaction.
- Company: Dynamic healthcare tech company focused on innovation and collaboration.
- Benefits: Career development opportunities in a supportive and growth-oriented environment.
- Other info: Join a team that values learning and problem-solving in a cross-cultural environment.
- Why this job: Make a real difference in healthcare while developing your skills in a collaborative setting.
- Qualifications: Strong medical knowledge and excellent communication skills required.
The predicted salary is between 42750 - 52250 £ per year.
Location: UK
Mission of the Role
As a key bridge between our product and clinical applications, you will be responsible for providing professional product training, treatment plan explanation, and full-cycle technical support to doctors and customers. Your work will ensure accurate and effective clinical use of our products, while continuously enhancing customer satisfaction.
Core Responsibilities
- Conduct medical product and system training for doctors, covering product operation, system usage, and related medical knowledge through online or offline sessions.
- Communicate with doctors in the UK regarding patient cases, interpret the logic of Smartee treatment plans, and answer clinical questions.
- Provide pre-sale and after-sale technical support to ensure timely and accurate guidance for customers throughout the product journey.
- Support industry exhibitions, academic conferences, and corporate events in the UK by delivering product demonstrations, technical presentations, and medical content.
- Respond to medical and technical inquiries from customers, maintain positive client relationships, and continuously improve service satisfaction.
- Perform other duties as assigned by management.
Requirements
- Essential: Solid medical knowledge or in-depth experience in digital design for clear aligners (e.g., understanding of tooth movement animation, appliance manufacturing logic).
- Excellent communication skills in English, both written and verbal, with the ability to convey complex technical and clinical information clearly to doctors.
- Strong learning ability and problem-solving skills, able to quickly grasp new product logic and adapt to a cross-cultural, collaborative work environment.
- Preferred:
- 3-5 years of experience as an animator/designer in the clear aligner industry, familiar with the end-to-end digital design-to-production process.
- Medical education background or clinical work experience in a hospital setting (especially in dentistry, orthodontics, or related fields).
We Offer
- A clear career development path and internal promotion opportunities.
- An open, collaborative, and growth-oriented work environment.
Technical Support Specialist (Customer Experience) in London employer: Smartee Aligners
As a Technical Support Specialist in the UK, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. The company offers a clear career progression path, alongside opportunities for internal promotions, ensuring that your contributions are recognised and rewarded. With a focus on enhancing customer satisfaction through professional training and support, you will be part of a team that values innovation and excellence in the healthcare sector.
