Job Title: Technical Support Specialist Location: UK I. Mission of the Role As a key bridge between our product and clinical applications, you will be responsible for providing professional product training, treatment plan explanation, and full-cycle technical support to doctors and customers. Your work will ensure accurate and effective clinical use of ourproducts, while continuously enhancing customer satisfaction. II. Core Responsibilities 1. Conduct medical product and system training for doctors, covering product operation, system usage, and related medical knowledge through online or offline sessions. 2. Communicate with doctors in the UK regarding patient cases, interpret the logic of Smartee treatment plans, and answer clinical questions. 3. Provide pre‑ sale and after‑ sale technical support to ensure timely and accurate guidance for customers throughout the product journey. 4. Support industry exhibitions, academic conferences, and corporate events in the UK by delivering product demonstrations, technical presentations, and medical content. 5. Respond to medical and technical inquiries from customers, maintain positive client relationships, and continuously improve service satisfaction. 6. Perform other duties as assigned by management. III. Requirements 1. Essential: Solid medical knowledge or in- depth experience in digital design for clear aligners (e.g., understanding of tooth movement animation, appliance manufacturing logic). ~ Excellent communication skills in English, both written and verbal, with the ability to convey complex technical and clinical information clearly to doctors. ~ Strong learning ability and problem- solving skills, able to quickly grasp new product logic and adapt to a cross- cultural, collaborative work environment. 2. Preferred: ~3‑ 5 years of experience as an animator/designer in the clear aligner industry, familiar with the end‑ to‑ end digital design‑ to‑ production process. ~ Medical education background or clinical work experience in a hospital setting (especially in dentistry, orthodontics, or related fields). IV. We Offer A clear career development path and internal promotion opportunities. An open, collaborative, and growth‑ oriented work environment.
Technical Support Specialist (Customer Experience) in City of London employer: Smartee Aligners
As a Technical Support Specialist in the UK, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. The company offers a clear career progression path, alongside opportunities for internal promotions, ensuring that your contributions are recognised and rewarded. With a focus on enhancing customer satisfaction through professional training and support, you will be part of a team that values innovation and excellence in the healthcare sector.
