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For Companies At a Glance
- Tasks: Lead SAP Commissions support, manage incidents, and drive continuous improvement.
- Company: Join a dynamic team in a leading tech company focused on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising processes and enhancing data operations.
- Qualifications: Experience in SAP Commissions and strong analytical skills required.
- Other info: Collaborative environment with a focus on personal development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs.
Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications.
Change & Release Management: Plan and execute configuration changes, patches, and releases; maintain regression test suites and UAT coordination; obtain CAB approvals.
Application Configuration: Maintain plans, rules, rate tables, calendars, roles/partitions, and position/payee hierarchies; ensure version control and documentation.
Data & Integration Operations: Own EIM loads, validations, and reconciliations; monitor pipelines/schedulers; coordinate fixes across CRM/ERP/iPaaS teams.
Payout Accuracy & Period Close: Run/monitor calculations, validate results with Finance/Sales Ops, manage disputes/adjustments, and sign-off for payroll integration.
Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations.
Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks.
Security & Compliance: Enforce access controls, segregation of duties, and audit evidence; support internal/external audits with complete documentation.
Stakeholder & Vendor Management: Coordinate with SAP Support and implementation partners; manage priorities, escalations, and communications with business sponsors.
Team Leadership & KT: Coach support analysts, plan shifts/on-call rotations, and maintain a robust knowledge base for faster resolution.
Continuous Improvement: Identify automation opportunities, enhance monitoring/alerting, and drive post-incident reviews for sustained reliability.
Your Profile
Essential skills/knowledge/experience:
- Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions).
- Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management.
- Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning.
- Integration knowledge with CRM/ERP and ETL/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs.
- Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing.
- Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks.
- Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation.
- Exposure to SAP Territories & Quotas (T&Q/TQM), SAP CPQ, or related SPM components.
- Experience across multiple pods/environments, refreshes, and performance optimization.
- Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing.
- Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting).
- Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials.
- Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation processing.
SAP Callidus/Commission Support Lead in Reading employer: Smartedge Solutions
Contact Detail:
Smartedge Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Callidus/Commission Support Lead in Reading
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work with SAP Commissions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your hands-on experience with SAP configuration and data operations. Use real examples to demonstrate how you've tackled challenges in past roles.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace SAP Callidus/Commission Support Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your hands-on expertise in SAP Commissions and any relevant production support experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the SAP Callidus/Commission Support Lead role. Share specific examples of how you've tackled similar challenges in the past, especially around incident management and stakeholder communication.
Show Off Your Analytical Skills: Since analytical skills are key for this role, don’t shy away from showcasing your experience with SQL and Excel. Mention any data analysis or reconciliation projects you've worked on that demonstrate your proficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Smartedge Solutions
✨Know Your SAP Commissions Inside Out
Make sure you brush up on your hands-on expertise in SAP Commissions (Callidus) configuration. Be ready to discuss crediting, compensation rules, and rate tables in detail. The more specific examples you can provide from your experience, the better!
✨Showcase Your Problem-Solving Skills
Prepare to talk about your L2/L3 production support experience. Think of a few incidents where you successfully triaged issues or performed root-cause analysis. Highlight how you communicated these solutions to stakeholders, as this will demonstrate your ability to manage incidents effectively.
✨Demonstrate Data Operations Proficiency
Familiarise yourself with EIM templates and data validations. Be prepared to discuss how you've monitored pipelines and job schedulers in the past. If you have any examples of performance tuning, make sure to bring those up during the interview!
✨Communicate Like a Pro
Stakeholder management is key for this role, so practice articulating your experience working with cross-functional teams. Prepare to share how you've created status reports and runbooks, and be ready to explain your approach to ensuring clear communication with Sales Ops, Finance, and HR.