At a Glance
- Tasks: Provide Level 2 support for critical financial systems and ensure high service availability.
- Company: Join a dynamic financial services company in Manchester with a hybrid working model.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with teams and enhance your skills in a supportive, high-energy atmosphere.
- Why this job: Make a real impact by ensuring system stability in a fast-paced environment.
- Qualifications: Experience in production support and strong knowledge of incident management processes required.
The predicted salary is between 35000 - 45000 £ per year.
Smartedge’s Client is looking for an individual to help with their Production Support Analyst in Manchester, UK (Hybrid Working).
Key area: We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems.
- Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs.
- Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation.
- Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams.
- Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Proactively identify issues through alert management and monitoring dashboards, minimising business impact.
- Support automation initiatives to improve monitoring, alerting, and operational efficiency.
- Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow.
- Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity.
- Participate in release support, environment validation, and post-release monitoring.
Required Skills & Experience:
- Proven experience in Level 2 Production/Application Support within financial services.
- Strong knowledge of Incident Management and Alert Management processes.
- Hands-on experience with:
- Monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber.
- ITSM tools: ServiceNow, Moogsoft.
- Technical expertise in:
- Windows environments.
- SQL Server (querying, troubleshooting).
- Azure cloud platforms.
- Messaging systems (MQ).
- Experience in application monitoring automation and scripting.
- Solid understanding of ITIL frameworks and service support models.
- Strong analytical, problem-solving, and communication skills.
Desirable:
- Experience supporting trading or banking platforms.
- Knowledge of event correlation tools (e.g., Moogsoft).
- Exposure to DevOps or SRE practices.
- Experience working in 24/7 or shift-based support environments.
Key Attributes:
- Proactive and detail-oriented with a focus on service stability.
- Ability to perform under pressure in a high-availability financial environment.
- Strong stakeholder communication and collaboration skills.
Production Support Analyst employer: Smartedge Solutions
Smartedge offers an exceptional work environment for a Production Support Analyst in Manchester, UK, with a hybrid working model that promotes flexibility and work-life balance. Employees benefit from a culture of collaboration and continuous improvement, with ample opportunities for professional growth through training and exposure to cutting-edge technologies in the financial services sector. Join us to be part of a dynamic team dedicated to delivering high service availability and performance in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding the tools mentioned in the job description. Practice common interview questions and scenarios related to incident management and application support.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled incidents or improved processes in previous roles. This will demonstrate your proactive approach and analytical mindset.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 2 Production/Application Support, especially within financial services. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of monitoring tools and ITIL processes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to incident management and alert management, and show us your passion for maintaining high service availability.
Show Off Your Technical Skills:Don’t forget to include your hands-on experience with tools like AppDynamics, Splunk, and ServiceNow. We love seeing candidates who can demonstrate their technical expertise, so be clear about your familiarity with SQL Server and Azure cloud platforms.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Smartedge Solutions
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, like AppDynamics and Splunk. Be ready to discuss how you've used these tools in past roles, as this will show your hands-on experience and understanding of incident management.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or performed root cause analysis in previous positions. Highlight your analytical skills and how you collaborated with teams to implement permanent fixes.
✨Understand ITIL Processes
Brush up on ITIL frameworks and be prepared to discuss how you've applied these processes in your work. Showing that you can maintain accurate documentation in tools like ServiceNow will demonstrate your attention to detail and adherence to best practices.
✨Communicate Effectively
Since strong communication skills are key for this role, practice articulating your thoughts clearly. Think about how you would update stakeholders during an incident and ensure you convey your ability to collaborate with both technical teams and business stakeholders.
