At a Glance
- Tasks: Help shape digital customer journeys and enhance user experiences through effective analysis.
- Company: Join a forward-thinking company focused on technology and human needs.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to build client relationships and develop your career.
- Why this job: Make a real impact by improving public services in a digital age.
- Qualifications: Proficient in systems analysis, data modelling, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Smartedge’s Client is looking for an individual to help with their Digital Business Analyst (eCRM Enablement) @Telford, UK (Hybrid Working).
Key area: Digital Platforms Run and Change is focused on running and evolving a diverse range of platforms - some which host and enable customer facing services, and others that also create and manage their own end user digital customer journeys.
We are looking for a multi-disciplined individual who is able to identify and efficiently convey the customer's requirements through IT systems skills, communication and understanding. The postholder will need to be proficient in Systems Analysis Techniques and able to impact proposals and perform System and High-Level Design Analysis.
Our mission is to harness the power of technology to meet real human needs, removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.
Key skills include:
- Ability to communicate effectively with people who have differing levels of IT knowledge/skill.
- Able to use Data modelling techniques.
- Experience with the Windows Suite and MS Office applications.
- Strong experience in Requirements & Analysis on large scale and/or multi project environments, Data Capture, Data Analysis.
- Detailed understanding of Systems Life Cycles, in particular the requirements and analysis phases.
- Strong communications with the ability to build and maintain good Client relationships.
- Being able to adopt a flexible approach with the ability to work under own initiative.
- Candidates need to be resilient in nature and able to deal with conflict management.
- Will need strong decision making and judgment, influencing skills, presentation skills to development areas and to client base with strong evidence of skill competency around flexibility.
If this sounds like a role you would be interested in or if you know someone in this field, connect with me or email me at. Alternatively, you can call me on Tel: +44(0)203 500 2108.
Digital Business Analyst (eCRM Enablement) in Newport employer: Smartedge Solutions
Smartedge is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture in Telford, UK. With a focus on harnessing technology to enhance public services, employees are encouraged to innovate and collaborate in a hybrid working environment, ensuring a healthy work-life balance. The company values effective communication and resilience, providing opportunities for meaningful contributions that directly impact customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Business Analyst (eCRM Enablement) in Newport
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills as a Digital Business Analyst align with their mission of enhancing customer experiences.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with clients who have varying levels of IT knowledge, being able to explain complex concepts simply is key. Role-play with a friend or use online resources to sharpen this skill.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Digital Business Analyst (eCRM Enablement) in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your proficiency in systems analysis techniques and any relevant experience with data modelling. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Digital Business Analyst role. Share specific examples of how you've effectively communicated with clients or managed projects in the past. Let us know how you can help us reimagine public service!
Showcase Your Communication Skills:Since this role involves working with people who have varying levels of IT knowledge, it's crucial to demonstrate your communication skills. In your application, mention instances where you've successfully conveyed complex information in an easy-to-understand way. We love clear communicators!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Smartedge Solutions
✨Know Your Digital Platforms
Familiarise yourself with the digital platforms mentioned in the job description. Understand how they host and enable customer-facing services, as well as how they manage end-user digital journeys. This knowledge will help you demonstrate your understanding of the role and its impact on customer experience.
✨Master Systems Analysis Techniques
Brush up on your systems analysis techniques before the interview. Be prepared to discuss how you've applied these skills in previous roles, especially in requirements gathering and high-level design analysis. Showing that you can effectively convey customer requirements through IT systems will set you apart.
✨Communicate Like a Pro
Since the role requires effective communication with people of varying IT knowledge, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with clients or team members who had different levels of understanding. This will showcase your adaptability and interpersonal skills.
✨Showcase Your Resilience
Prepare to discuss situations where you've faced challenges or conflicts in a professional setting. Highlight how you managed these situations and what you learned from them. Demonstrating resilience and strong decision-making skills will resonate well with the interviewers, as they value candidates who can handle pressure.
