At a Glance
- Tasks: Provide Level 2 support for critical financial systems and ensure high service availability.
- Company: Join Smartedge, a dynamic player in the financial services sector.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and service excellence.
- Why this job: Make a real impact by ensuring system stability in a fast-paced environment.
- Qualifications: Experience in production support and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Smartedge's Client is looking for an individual to help with their Production Support Analyst in Manchester, UK (Hybrid Working).
Key area:
We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems.
- Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs.
- Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation.
- Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams.
- Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Proactively identify issues through alert management and monitoring dashboards, minimising business impact.
- Support automation initiatives to improve monitoring, alerting, and operational efficiency.
- Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow.
- Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity.
- Participate in release support, environment validation, and post-release monitoring.
Required Skills & Experience:
- Proven experience in Level 2 Production/Application Support within financial services.
- Strong knowledge of Incident Management and Alert Management processes.
- Hands-on experience with:
- Monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber.
- ITSM tools: ServiceNow, Moogsoft.
- Technical expertise in:
- Windows environments.
- SQL Server (querying, troubleshooting).
- Azure cloud platforms.
- Messaging systems (MQ).
- Experience in application monitoring automation and scripting.
- Solid understanding of ITIL frameworks and service support models.
- Strong analytical, problem-solving, and communication skills.
Desirable:
- Experience supporting trading or banking platforms.
- Knowledge of event correlation tools (e.g., Moogsoft).
- Exposure to DevOps or SRE practices.
- Experience working in 24/7 or shift-based support environments.
Key Attributes:
- Proactive and detail-oriented with a focus on service stability.
- Ability to perform under pressure in a high-availability financial environment.
- Strong stakeholder communication and collaboration skills.
If this sounds like a role you would be interested in or if you know someone in this field, connect with me or email me at nagamani.y@smartedgesolutions.co.uk. Alternatively, you can call me on Tel: +44(0)203 500 2108.
Production Support Analyst in Manchester employer: Smartedge Solutions
Smartedge offers an exceptional work environment for a Production Support Analyst in Manchester, UK, with a hybrid working model that promotes flexibility and work-life balance. Employees benefit from a culture of collaboration and continuous improvement, with ample opportunities for professional growth through training and exposure to cutting-edge technologies in the financial services sector. The company prioritises employee well-being and fosters a proactive approach to problem-solving, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to production support. Brush up on your incident management and alert management processes, and be ready to share examples of how you've tackled issues in the past.
✨Tip Number 3
Show off your skills! If you’ve got experience with monitoring tools like AppDynamics or Splunk, make sure to highlight that in conversations. Demonstrating your technical expertise can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Production Support Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Level 2 Production/Application Support, especially within financial services. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your proactive approach can contribute to service stability. We love seeing genuine enthusiasm for the position!
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with monitoring tools like AppDynamics and Splunk, as well as your knowledge of ITIL processes. We’re looking for someone who can hit the ground running, so make those skills pop!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Smartedge Solutions
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, like AppDynamics and Splunk. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of their importance in maintaining system health.
✨Master Incident Management
Brush up on your knowledge of Incident Management and ITIL processes. Prepare to explain how you've handled incidents in the past, including your approach to triage, investigation, and resolution. This will demonstrate your ability to manage high-pressure situations effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've performed root cause analysis and implemented permanent fixes. Highlight your analytical skills and how you collaborate with development and infrastructure teams to resolve issues, as this is crucial for the role.
✨Communicate Clearly
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Think about how you would update stakeholders on incidents or changes, as effective communication can make a big difference in service continuity.
