At a Glance
- Tasks: Provide L2 support for critical financial systems, ensuring minimal downtime and high service availability.
- Company: Join a dynamic financial services firm in Manchester with a hybrid working model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by ensuring the stability of essential financial applications.
- Qualifications: Experience in Level 2 support, strong analytical skills, and knowledge of ITIL processes.
The predicted salary is between 35000 - 45000 £ per year.
Smartedge’s Client is looking for an individual to help with their Production Support Analyst in Manchester, UK (Hybrid Working).
Key area:
We are seeking a Level 2 Production Support Analyst to provide application and platform support within a fast-paced financial services environment. The role focuses on incident resolution, proactive monitoring, alert management, and automation to ensure high service availability and performance of business-critical systems.
- Provide L2 application and production support for critical systems, ensuring minimal downtime and adherence to SLAs.
- Manage incidents, alerts, and service requests, including triage, investigation, resolution, and escalation.
- Perform root cause analysis (RCA) and drive permanent fixes in collaboration with development and infrastructure teams.
- Monitor system health using tools such as AppDynamics, Splunk, ThousandEyes, and CloudProber.
- Proactively identify issues through alert management and monitoring dashboards, minimising business impact.
- Support automation initiatives to improve monitoring, alerting, and operational efficiency.
- Work within ITIL processes (Incident, Problem, Change) and maintain accurate documentation in ServiceNow.
- Collaborate with business stakeholders and technical teams to provide timely updates and ensure service continuity.
- Participate in release support, environment validation, and post-release monitoring.
Required Skills & Experience:
- Proven experience in Level 2 Production/Application Support within financial services.
- Strong knowledge of Incident Management and Alert Management processes.
- Hands-on experience with monitoring tools: AppDynamics, Splunk, ThousandEyes, CloudProber.
- ITSM tools: ServiceNow, Moogsoft.
- Technical expertise in SQL Server (querying, troubleshooting) and messaging systems (MQ).
- Experience in application monitoring automation and scripting.
- Solid understanding of ITIL frameworks and service support models.
- Strong analytical, problem-solving, and communication skills.
- Experience supporting trading or banking platforms.
- Knowledge of event correlation tools (e.g., Moogsoft).
- Exposure to DevOps or SRE practices.
- Experience working in 24/7 or shift-based support environments.
Key Attributes:
- Proactive and detail-oriented with a focus on service stability.
- Ability to perform under pressure in a high-availability financial environment.
- Strong stakeholder communication and collaboration skills.
If this sounds like a role you would be interested in or if you know someone in this field, connect with me or email me at nagamani.y@smartedgesolutions.co.uk. Alternatively, you can call me on Tel: +44(0)203 500 2108.
L2 Production Support Analyst - FinServ (Hybrid) in Manchester employer: Smartedge Solutions
Smartedge is an exceptional employer, offering a dynamic work environment in the heart of Manchester, UK, where innovation meets financial services. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a collaborative culture that encourages proactive problem-solving and teamwork. Our hybrid working model ensures a healthy work-life balance while you contribute to high-impact projects that drive service excellence in critical systems.
StudySmarter Expert Advice🤫
We think this is how you could land L2 Production Support Analyst - FinServ (Hybrid) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can refer you directly.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for projects or take on freelance gigs that involve production support or application monitoring. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL processes and incident management. Be ready to share specific examples of how you've resolved incidents or improved service availability in past roles.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles, including the L2 Production Support Analyst position. It’s a great way to get noticed and show us you’re serious about joining the team.
We think you need these skills to ace L2 Production Support Analyst - FinServ (Hybrid) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the L2 Production Support Analyst role. Highlight your experience in financial services and any relevant tools you've used, like AppDynamics or ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience with incident management.
Showcase Your Technical Skills:Be sure to include specific examples of your technical expertise, especially with SQL Server and monitoring tools. We love seeing candidates who can demonstrate their hands-on experience and how they’ve tackled challenges in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Smartedge Solutions
✨Know Your Tools
Familiarise yourself with the monitoring tools mentioned in the job description, like AppDynamics and Splunk. Be ready to discuss how you've used these tools in past roles, as this will show your hands-on experience and understanding of their importance in maintaining system health.
✨Master Incident Management
Brush up on your knowledge of Incident Management and ITIL processes. Prepare to explain how you've managed incidents in previous positions, including your approach to triage, investigation, and resolution. This will demonstrate your ability to handle high-pressure situations effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've performed root cause analysis and implemented permanent fixes. Highlight your analytical skills and how you collaborate with development and infrastructure teams to resolve issues, as this is crucial for the role.
✨Communicate Clearly
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Think about how you would update stakeholders on incident statuses or service continuity, as effective communication can make all the difference.
