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For Companies At a Glance
- Tasks: Manage and support Workforce Management solutions in a fast-paced supply chain environment.
- Company: Join a dynamic team focused on innovative supply chain solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a key player in optimising workforce management and enhancing operational efficiency.
- Qualifications: Experience with JDA/Blue Yonder WFM and strong application support skills.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
We are looking for an experienced JDA WFM Support Lead to manage and support Workforce Management solutions within a fast-paced supply chain environment. The role involves ensuring smooth day-to-day operations, handling system issues, and supporting integrations across warehouse, HR, and logistics systems. You will act as a key point of contact for business users and IT teams, ensuring system stability and continuous improvements.
Key Responsibilities
- Provide functional and technical support for JDA/Blue Yonder Workforce Management (WFM) applications
- Manage BAU (Business-as-Usual) activities including issue resolution, user support, and system maintenance
- Perform system configuration such as shift patterns, labor rules, and workforce policies
- Monitor and troubleshoot batch jobs and interfaces, ensuring successful execution
- Support Inbound, Outbound, and Warehouse setup aligned with workforce planning
- Work on integration of Time & Attendance (T&A) systems with WFM
- Handle data integration using JDA Integrator/Connect tools
- Collaborate with cross-functional teams (HR, Payroll, Warehouse Operations)
- Ensure adherence to SLA/KPI targets and resolve critical issues within defined timelines
- Perform root cause analysis and implement preventive measures
- Support system enhancements, testing, and deployments
Required Skills & Experience - Core Experience
- Hands-on experience with JDA/Blue Yonder Workforce Management (WFM)
- Strong background in Application Support/Production Support
- Experience in Workforce Management and 3PL Logistics environments
JDA/Blue Yonder WFM Support Lead in Reading employer: Smartedge Solutions Ltd
Contact Detail:
Smartedge Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JDA/Blue Yonder WFM Support Lead in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend relevant meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to JDA/Blue Yonder WFM. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you’ve tackled system issues or improved processes in past roles. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace JDA/Blue Yonder WFM Support Lead in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with JDA/Blue Yonder WFM and any relevant application support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the JDA WFM Support Lead role. Share specific examples of how you've handled system issues or improved processes in past roles.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've resolved critical issues or performed root cause analysis. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Smartedge Solutions Ltd
✨Know Your JDA/Blue Yonder Inside Out
Make sure you brush up on your knowledge of JDA/Blue Yonder WFM applications. Familiarise yourself with the functionalities, common issues, and recent updates. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to issue resolution and system maintenance. Think of examples from your past experience where you successfully managed BAU activities or resolved critical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Collaborative Spirit
Since the role involves working with cross-functional teams, be ready to discuss how you've collaborated with HR, Payroll, or Warehouse Operations in the past. Highlight your communication skills and how you ensure smooth interactions between different departments.
✨Demonstrate Problem-Solving Skills
Prepare to talk about your approach to troubleshooting and root cause analysis. Share specific examples of how you've implemented preventive measures in previous roles. This will showcase your proactive mindset and ability to enhance system stability.