Job Description
Essential skills/knowledge/experience:
- ServiceNow Projects management experience.
- Project Management, ServiceNow Platform, ITSM/ITOM/ITAM/Platform workflows, Solution Design, ServiceNow integrations.
- ServiceNow Certifications (CSA/CAD/CIS).
- PMP/Prince II certifications.
- Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
- Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
- Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
- AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
- Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
Desirable skills/knowledge/experience:
- Industry domain expertise
- Additional ServiceNow certifications
- Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes
- Confident communicator who is comfortable owning customer relationships at an operational level - able to manage expectations, handle difficult conversations, and build trust over time
- Proficiency with project and resource management tooling like ServiceNow PPM/SPM will be a plus
Senior Engagement Manager - ServiceNow in London employer: Smartedge Solutions Ltd
As a leading innovator in the tech industry, our company offers an exceptional work environment for Security Engineers, fostering a culture of collaboration and continuous learning. With a focus on cutting-edge technology and a commitment to employee growth, we provide ample opportunities for professional development while ensuring a supportive atmosphere that values diverse perspectives. Located in a vibrant tech hub, employees benefit from a dynamic community and access to industry-leading resources, making it an ideal place for those seeking meaningful and rewarding careers.
