At a Glance
- Tasks: Lead creative retail projects and visual merchandising across UK and EU stores.
- Company: Join Smartech, a hub for innovative tech and lifestyle brands.
- Benefits: Competitive salary, dynamic work environment, and opportunities for creativity.
- Other info: Fast-paced role with potential for growth in a vibrant industry.
- Why this job: Shape immersive retail experiences and collaborate with top global brands.
- Qualifications: Experience in project management and visual merchandising required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Marylebone London
Hours: Full time in-office
Salary banding: £40,000
About Smartech
Smartech is the home of innovation, a destination where people discover, try, and experience the world's most exciting technology, health, gaming, and lifestyle brands. Our experience-led concept stores, based in London and New York, give the best brands in the world a stage to connect with curious, discerning consumers. Our brand partner roster includes names like Amazon, PlayStation, Whoop, Loop Earplugs, LG, Devialet, and dozens more across tech, audio, health, and mobility. We don't just stock brands, we build platforms for them.
The Role
This is an operational and creative role overseeing how Smartech looks, feels, and functions across its retail environments. You will own the end-to-end delivery of retail projects and visual merchandising across the UK and EU, lead our community and technology initiatives in those markets, and coordinate with the Retail Projects and Visual Merchandising Coordinator based in our New York store. Think of how the world's best concept retailers create immersive, constantly evolving store environments that feel intentional at every touchpoint. That's the standard this role is responsible for. You'll be equally comfortable managing the logistics of a full store refresh and briefing a VM concept that brings a brand partner's campaign to life in-store. This is not a purely creative role and it's not a purely operational one. You sit at the intersection — turning ambitious ideas into executed reality, on time and on budget, across multiple markets.
What You'll Be Doing
- Retail Projects
- Own the planning and delivery of retail projects across UK and EU stores, from minor refreshes to full-scale reconfigurations
- Manage timelines, budgets, contractors, and suppliers to ensure projects are delivered on time and to specification
- Work closely with the CEO, brand partners, and store teams to scope and prioritise upcoming projects
- Ensure new brand partner installations, shop-in-shops, and fixture builds are executed to the highest standard
- Visual Merchandising
- Set and maintain the VM direction across UK and EU retail environments, ensuring spaces are always inspiring, brand-consistent, and commercially effective
- Develop VM concepts for brand partner campaigns, launches, and seasonal activations
- Build and maintain VM guidelines, planograms, and rollout toolkits for store teams
- React quickly to change — new brand partners, campaign launches, and product drops require fast, high-quality VM turnarounds
Retail Projects and Visual Merchandising Coordinator employer: Smartech
Smartech is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about retail and visual merchandising. Located in the vibrant area of Marylebone, London, employees benefit from a collaborative environment that encourages creativity and professional growth, with opportunities to work alongside leading global brands. With a focus on immersive experiences and community initiatives, Smartech offers a unique platform for individuals to turn ambitious ideas into reality while enjoying a competitive salary and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Projects and Visual Merchandising Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Smartech, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Smartech!
We think you need these skills to ace Retail Projects and Visual Merchandising Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Smartech, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Smartech and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Smartech that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Smartech
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
