At a Glance
- Tasks: Shape the future of retail by managing luxury brand partnerships and enhancing customer experiences.
- Company: Join Smartech Retail Group, a hub for innovation in top department stores.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Exciting chance to work with cutting-edge brands and drive innovative activations.
- Why this job: Blend your passion for tech with luxury retail and make a real impact.
- Qualifications: Experience in retail account management and a love for technology.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech Retail Group—a destination for innovation at the world’s best department stores. We let people discover, try, and play with the latest innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?
As an Account Executive you’ll play a pivotal role in managing and growing our presence within our luxury retail concessions. This is a unique opportunity to blend your passion for tech with the art of customer experience.
Strategic Account Development- Build and nurture strong, long-term relationships with our top brand partners, becoming their trusted adviser and advocate.
- Lead regular business reviews with brand partners, providing insights and actionable recommendations to enhance performance.
- Ensure impeccable representation of brand identities and premium customer experiences across all retail concessions.
- Partner with brands to design and execute innovative activations that resonate with the Luxury consumer base.
- Monitor and analyse sales and consumer-based analytics, highlighting key feedback points to ensure alignment with both brand and company objectives, while identifying opportunities for growth.
- Lead the seamless onboarding of new brand partners, ensuring their smooth integration into our retail ecosystem.
- Serve as the primary point of contact for new brands, delivering exceptional service and support throughout the partnership journey.
- Partner with brand stakeholders to ensure optimal retail space utilization, prioritizing the display of all contracted brands in line with their agreements.
- Conduct regular evaluations of store capacity, ensuring all paying brands are represented and displayed prominently without compromising customer flow or merchandising standards.
- Collaborate with operations teams to maintain accurate stock levels and availability, ensuring displays consistently meet contractual and customer expectations while helping to optimise ROI for all brand partners.
Experience in retail account management, preferably within the tech or luxury sectors.
Strong passion for technology and delivering premium customer experiences.
Proven ability to excel in organizational and problem-solving tasks while effectively managing multiple priorities.
A data-driven mindset with the ability to analyze performance and implement effective strategies.
Outstanding communication and relationship-building abilities.
Hours: Full time
Account Manager/Executives (Permanent) in London employer: Smartech
At Smartech Retail Group, we pride ourselves on being at the forefront of retail innovation, offering a dynamic work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that values diverse perspectives, making it an exciting place for those passionate about technology and luxury retail. Join us in shaping the future of retail while enjoying a vibrant workplace that encourages you to explore and excel.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/Executives (Permanent) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Smartech, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Smartech!
We think you need these skills to ace Account Manager/Executives (Permanent) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Smartech, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Smartech and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Smartech that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Smartech
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
