HR & Recruitment Executive

Join the team shaping the future of retail. At Smartech, we believe retail should never be boring. We’re the destination for discovery, where customers can explore, try, and play with the newest innovations in tech, gaming, and e-mobility. Our teams across London, New York, Rome, and Berlin bring the world’s most exciting brands to life through immersive, experience-led retail. As we continue to scale globally, we’re looking for someone who can help take care of our most important asset: our people. This is your opportunity to join a fast-growing, energetic, international company – and to help us create the incredible employee experience our teams deserve.

About the Role

We are looking for a proactive and detail-driven HR & Recruitment Executive to support our global HR function. This role is 90% HR operations and people support, with 10% recruitment cover for our existing Talent team when needed. You will work closely with our People Manager and wider HR team to deliver smooth processes, build strong employee relationships, and support our retail and back-office teams across the UK, US, and Europe. A key part of this role will be supporting our growing US team (approx. 40 employees), ensuring accurate HR records and consistent processes.

If you love bringing structure to fast-moving environments, supporting people, and delivering reliable, high-quality work, this is the place for you.

Objectives of the Role

• HR Operations (Primary Focus – 95%)

• Support the full employee lifecycle: onboarding, offboarding, changes, documentation, and internal processes across London, NYC, Rome, and Berlin.
• Execute simple, reliable, and scalable HR processes that keep our global teams running smoothly.
• Maintain accurate employee records and update them regularly, with a particular focus on the US team.
• Drive employee engagement initiatives and support internal communications across global teams.
• Assist the HR team with general administration, holiday tracking, probation reviews, appraisals, etc.
• Support Employee Relations (ER), including scheduling meetings, working with external advisors, preparing documentation, and managing case files with confidentiality and accuracy.
• Ensure compliance with regional employment requirements and internal policies with the HR team.
• Assist in the payroll preparation and keeping organized records.
• Support the finance team by assisting in HR/Payroll reports, expenses process.
• Respond to employee inquiries across stores and back office to provide assistance as needed.

• Provide cover for basic recruitment tasks when the Talent team is out of office (full training provided).
• Assist with job postings, screening, interview scheduling, and updating candidate trackers.
• Liaise with hiring managers and candidates to ensure a smooth experience.

About you

You’re an energetic, organised, and people-centric professional who thrives in a dynamic environment. You enjoy creating order, solving problems, and supporting employees at every level. You’re comfortable juggling multiple responsibilities, and being a trusted point of contact for team members. You communicate clearly, handle sensitive information with care, and want to grow your HR career within a global, creative company.

The Ideal Candidate

• Minimum 3 years HR experience in the UK (essential).
• Experience in US HR processes is highly desirable.
• Strong understanding of HR administration, employee lifecycle, and basic ER processes.
• Excellent verbal and written communication skills.
• Confident, organised, and proactive, with strong attention to detail.
• Able to maintain confidentiality and manage sensitive information.
• Experience working in fast-paced or international environments is a plus.

Start: ASAP

Location: London HQ, in office

Hours: Full time

Salary Banding: £28k - £30k gross/year

Reports to: People Manager

Seniority level: Associate

Employment type: Full-time

Job function: Human Resources and Administrative

Industries: Retail