Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive sales in a vibrant retail environment.
- Company: Join Smartech, a hub of innovation in retail, showcasing the latest in tech and e-mobility.
- Benefits: Enjoy a competitive salary, commission opportunities, and a chance to work in an exciting, fast-paced setting.
- Why this job: Be part of a forward-thinking company that values creativity and customer engagement in retail.
- Qualifications: 5+ years in retail management with a passion for tech and exceptional customer service skills.
- Other info: Full-time role based in London, starting May 2025.
The predicted salary is between 39000 - 52000 £ per year.
About Us:
Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time?
We are Smartech —a destination for innovation at the world’s best department stores. We let people discover, try, and play with the latest in innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?
Job Summary:
As the Commercial and Store Excellence Retail Manager at Smartech, you will play a critical role in supporting the Store Director in leading our Selfridges Concession . You will help drive excellence in customer experience, sales performance, and operational execution while ensuring a seamless and engaging retail environment.
You will oversee daily operations, mentor a high-performing team, and implement strategies to optimize store performance. Your role will be key in maintaining the Smartech brand experience while ensuring that commercial objectives are met.
Key Responsibilities:
- Team Leadership & Development:
- Support the Store Director in leading, mentoring, and motivating the team to achieve excellence in performance and collaboration
- Assist with recruitment, onboarding, and ongoing training to develop a knowledgeable and customer-focused team
- Foster a positive, results-driven culture with clear goals and continuous coaching
- Sales & Commercial Execution:
- Implement sales strategies to drive revenue growth and exceed targets
- Analyze sales data and optimize performance
- Identify business opportunities, adapting strategies to market trends and customer needs
- Customer Experience & Engagement:
- Ensure an interactive, immersive, and customer-first shopping experience
- Build long-term customer relationships, driving loyalty and repeat business
- Champion a service-driven mindset, ensuring exceptional interactions at every touchpoint
- Operational Excellence:
- Oversee daily store operations, including inventory management, compliance, and brand standards
- Assist with scheduling and team positioning to maximize efficiency during peak periods
- Maintain an organized and well-executed retail environment that reflects Smartech’s innovation and quality
- Performance & Business Management:
- Track and analyze key performance indicators (KPIs) to identify opportunities for improvement
- Collaborate with the Store Director and senior leadership to align store initiatives with company goals
- Continuously refine processes to enhance efficiency, profitability, and customer engagement
Requirements & Preferences:
- 5+ years in retail management, preferably in luxury, innovation, or tech-driven environments
- Proven success in supporting high-performing teams and driving sales
- Passion for delivering exceptional customer experiences
- Ability to implement business objectives into actionable plans
- Excellent leadership and interpersonal skills
- Comfortable in a fast-paced, evolving retail landscape
- Interest in technology and innovation is a plus
Other Details:
Start Date: May 2025
Salary: £45k–£50k plus commission
Job Hours: Full-Time London HQ
Powered by JazzHR
N5xsHnmZfB
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Internet Publishing
Referrals increase your chances of interviewing at Smartech by 2x
Get notified about new Commercial Manager jobs in London, England, United Kingdom.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 9 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 month ago
Regional Commercial Manager – UK & Ireland
London, England, United Kingdom 5 days ago
Isleworth, England, United Kingdom 1 week ago
Surrey, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Stratford, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Commercial Licensing Manager, EMEA – Music
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
Business Sales Manager, Guinness Open Gate Brewery London
London, England, United Kingdom 1 hour ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Commercial manager & Store Excellence employer: Smartech
Contact Detail:
Smartech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial manager & Store Excellence
✨Tip Number 1
Familiarise yourself with the latest trends in retail innovation and technology. Being knowledgeable about what's new in the market will not only impress during interviews but also show your passion for the industry.
✨Tip Number 2
Network with professionals in the retail and tech sectors. Attend industry events or join relevant online communities to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and improved customer experiences in previous roles. Use metrics and data to back up your achievements, as this aligns with the job's focus on performance management.
✨Tip Number 4
Showcase your leadership skills by sharing stories of how you've successfully mentored teams in the past. Highlighting your ability to foster a positive culture and drive results will resonate well with the hiring team.
We think you need these skills to ace Commercial manager & Store Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in luxury or tech-driven environments. Emphasise your leadership skills and any achievements related to sales performance and customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and technology in retail. Mention specific examples of how you've driven sales and improved customer experiences in previous roles, aligning them with Smartech's mission.
Showcase Leadership Experience: Detail your experience in team leadership and development. Provide examples of how you've mentored teams, implemented training programmes, and fostered a positive work culture that aligns with the role's requirements.
Highlight Analytical Skills: Discuss your ability to analyse sales data and track key performance indicators (KPIs). Include examples of how you've used this data to identify opportunities for improvement and adapt strategies to meet business objectives.
How to prepare for a job interview at Smartech
✨Show Your Passion for Retail Innovation
Make sure to express your enthusiasm for the retail industry and how innovation plays a crucial role in it. Discuss any experiences you've had with new technologies or trends that have excited you, as this aligns perfectly with Smartech's mission.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led and motivated teams in previous roles. Highlight your ability to foster a positive culture and drive performance, as these are key aspects of the Commercial Manager position.
✨Understand Customer Experience
Be ready to discuss your approach to creating exceptional customer experiences. Share specific strategies you've implemented in the past to enhance customer engagement and loyalty, which is vital for Smartech's success.
✨Analyse Sales Data
Familiarise yourself with sales analysis techniques and be prepared to talk about how you've used data to drive business decisions. This will demonstrate your ability to meet commercial objectives and optimise store performance.
