At a Glance
- Tasks: Lead a team in diagnosing and repairing Apple and Microsoft devices.
- Company: Join Academia, a rapidly growing tech company with a strong reputation.
- Benefits: Enjoy gym contributions, health plans, extra leave, and more perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in tech.
- Qualifications: ACMT certification and experience in managing repair teams required.
The predicted salary is between 50000 - 50000 € per year.
Based: Reading
Type: Full-time
Salary: Up to £50,000
Eligibility: You must be eligible to work in the UK
About the role: Academia’s fantastic repairs team needs a new manager. The ideal candidate will have experience of ACMT mac and iOS repairs as well as PC/Laptop repairs to a very high level. In addition, they will need to have excellent people management skills for both managing the team and customer escalations; be well organised, and able to prioritise and organise workloads, liaise with all teams regarding bulk contracts for new customers, and keep track of parts ordering and shipping invoices.
You will be responsible for:
- Manage a small team of repair technicians and admins
- Be responsible for the management of all repairs flowing through the department
- Perform Warranty and Out of warranty fault diagnosis, inspection and repair of Apple Macs, iOS devices and Microsoft surface devices
- Using GSX to facilitate Apple part ordering and repair completion
- Using ROBO to facilitate Microsoft part ordering and repair completion
- Check and sign off on parts orders and invoices
- Check and sign off on shipping orders and invoices
- Stock management
- ISO procedure documentation
- Reporting repair data
Key Skills:
- Apple Certified Mac Technician (ACMT)
- Preferable experience as a Genius, Lead Genius or Manager
- Per device repair certifications on current Apple &/or Microsoft hardware
- Min. 3 A Levels or equivalent Industry experience &/or Certifications
- People management experience
- Experience in triaging and repairing Apple Mac
- Experience of Apple’s GSX
- Excellent all-round communication
- Excellent planning and work organisation skills
- Excellent telephone manner
Benefits:
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Free Will Writing service
- And more!
Apple Repair Manager in Reading employer: Smartdesc
At Academia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and teamwork. As an Apple Repair Manager in Reading, you'll benefit from a supportive environment that prioritises employee growth, with access to comprehensive training and development opportunities. Our commitment to employee well-being is reflected in our generous benefits package, including gym membership contributions and increased annual leave, making Academia not just a workplace, but a place where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Apple Repair Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Apple products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with ACMT repairs, don’t just mention it—bring it to life. Share stories of tricky repairs you’ve tackled or how you’ve managed a team through challenges.
✨Tip Number 3
Prepare for the interview by researching Academia’s culture and values. Think about how your experience aligns with their commitment to exceptional customer service and teamwork. We love seeing candidates who fit right in!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our fantastic team at Academia.
We think you need these skills to ace Apple Repair Manager in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Apple Repair Manager role. Highlight your experience with ACMT mac and iOS repairs, as well as any people management skills you've got. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Academia. Share your passion for technology and how you can contribute to our mission of delivering outstanding IT services.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving repair turnaround times or enhancing team performance, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to find all the details about the role and our company culture there. We can't wait to hear from you!
How to prepare for a job interview at Smartdesc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Apple and Microsoft devices, especially the latest models. Be prepared to discuss your experience with ACMT repairs and any specific challenges you've faced in previous roles. This will show that you're not just familiar with the tech but also passionate about it.
✨Show Off Your People Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led others in the past. Think about times when you resolved conflicts or motivated your team during busy periods. Highlighting your people management skills will demonstrate that you can handle both your team and customer escalations effectively.
✨Organise Your Thoughts
Before the interview, jot down key points about your organisational skills and how you prioritise workloads. You might want to prepare a few examples of how you've managed parts ordering and invoicing in previous jobs. This will help you articulate your ability to keep everything running smoothly in the repair department.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture at Academia and their approach to sustainability in IT services. This shows that you're genuinely interested in the role and the company, and it gives you a chance to assess if it's the right fit for you too.
