At a Glance
- Tasks: Manage and deploy tech devices while ensuring smooth operations for users.
- Company: Join Academia, a leading tech company transforming IT services across sectors.
- Benefits: Enjoy gym contributions, health plans, hybrid working, and extra annual leave.
- Other info: Great career growth opportunities in a supportive and innovative culture.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in IT environments and a passion for technology are essential.
The predicted salary is between 32000 - 32000 € per year.
Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is customer facing and focuses primarily on the management, deployment, tracking and preparation of a large number of devices for one of our customers based in central London. This is not an IT Support role in its truest sense, however is aligned to candidates looking to work directly with users in supporting asset deployments and collections, with some technical elements.
You will be responsible for:
- Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices
- Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer
- Monitor and manage actively deployed and in stock devices for utilisation and replenishment requirements
- Ensure the smooth deployment and operation of core applications and agents
- Ensure devices are kept up to date with the latest security fixes prior to entering production
- Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
- Work with Academia and the customer to implement, refine and adopt best practices
- Perform basic hardware troubleshooting techniques to rectify any issues encountered with endpoint devices
- Update and maintain Asset Management system data
- Manage the wiping / locating of lost/stolen devices when required
- Asset lifecycle management – tracking assets from procurement to disposal
- Ticket Management via the customers ITSM system
- Inventory and auditing - Managing stock and storerooms on customer premises
- Collaboration with Customer onsite Service desk
- Consult with Academia Life Cycle team for stock call offs
Key Skills:
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- Strong attention to detail for managing inventory databases
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer
- Able to manage customer expectations and report back requested information in a timely fashion
- Enjoy the IT/Tech industry and show a keen interest in on-going personal development
- Have been in an IT working environment for at least 12 months
Why Academia? At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.
Benefits:
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Hybrid working
- Free Will Writing service
- And more!
IT Asset Associate in London employer: Smartdesc
Academia is an exceptional employer located in the heart of Central London, offering a vibrant work culture that prioritises teamwork, innovation, and personal development. As part of a rapidly expanding technology company, employees benefit from a range of perks including gym membership contributions, increased annual leave with service, and hybrid working options, all while contributing to meaningful IT solutions that empower clients across various sectors. Join us to be part of a dynamic team where your passion for technology can flourish and make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Asset Associate in London
✨Tip Number 1
Get to know the company inside out! Research Academia's values, recent projects, and their approach to IT services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to asset management and device deployment. Think about your past experiences and how they align with the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Asset Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Asset Associate role. Highlight relevant experience, especially in asset management and device deployment, to show us you’re the right fit for our team.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the tech industry. Share specific examples of how your skills align with what we’re looking for, and don’t forget to mention why you want to join Academia!
Show Off Your Communication Skills:Since this role involves customer interaction, it’s crucial to demonstrate your written communication skills. Keep your application clear and concise, and make sure to proofread for any typos or errors before sending it our way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us there!
How to prepare for a job interview at Smartdesc
✨Know Your Tech
Make sure you brush up on your knowledge of endpoint hardware and operating systems. Familiarise yourself with device management tools like Jamf, Intune, and SCCM. Being able to discuss these confidently will show that you're ready for the technical aspects of the role.
✨Show Your Customer Focus
Since this role is customer-facing, be prepared to share examples of how you've successfully managed customer expectations in the past. Highlight your communication skills and any experience you have in a similar environment to demonstrate your ability to work well with users.
✨Demonstrate Attention to Detail
This position requires strong attention to detail, especially when managing inventory databases. Bring up specific instances where your meticulous nature has helped you avoid mistakes or improve processes. This will reassure them that you can handle asset tracking effectively.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, team dynamics, or the specific challenges they face in asset management. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
