At a Glance
- Tasks: Lead a dynamic team in managing IT assets and ensuring top-notch service delivery.
- Company: Join Academia, a rapidly growing tech company redefining IT services across various sectors.
- Benefits: Enjoy gym contributions, health plans, hybrid working, and extra annual leave.
- Other info: Opportunities for personal development and career growth in a supportive environment.
- Why this job: Be part of an exciting tech success story while making a real impact in the industry.
- Qualifications: Previous team leadership experience and a passion for technology are essential.
The predicted salary is between 38000 - 38000 € per year.
Based: Central London
Type: Full-time
Salary: £38,000
Eligibility: You must be eligible to work in the UK
About the role: Academia is looking for a knowledgeable, enthusiastic, and methodical individual to join our ever-expanding team to help fulfil delivery of service to our customers. This role is that of a Team Leader and is customer facing working for one of our customers based in central London. The role focuses primarily on ensuring team members are supported and managed effectively to guarantee high standards of delivery. This role will also be responsible for the management, deployment, tracking and preparation of a large number of devices. This is a hands‑on leadership role, ideal for someone who enjoys managing people, owning delivery standards and working closely with end users — without the pressure of traditional service desk support.
You’ll be responsible for the day‑to‑day performance of the team, ownership of asset deployment and lifecycle processes, and maintaining excellent customer relationships.
You will be responsible for:
- Team Leadership & Service Delivery
- Lead, mentor and support a small onsite IT asset / endpoint support team across multiple locations
- Resource planning, rota management and workload prioritisation
- Conduct performance reviews aligned to SLAs and KPIs
- Handle escalation management and conflict resolution
- ITSM & Ticket Management
- Ownership of ticket queues within the customer ITSM system
- Quality assurance of ticket updates and documentation
- SLA compliance monitoring and reporting
- IT Asset & Endpoint Management
- End‑to‑end IT asset lifecycle management (procurement to disposal)
- Tracking and auditing hardware using an Asset Management system
- Inventory management, stock control and onsite storerooms
- Device Deployment & Provisioning
- Imaging and deployment of Windows and macOS devices
- Zero‑touch, user‑initiated and manual build deployments
- Preparation of new starter devices, loan devices and lab equipment
- Endpoint Security & Support
- Ensure devices are compliant with security policies and patching requirements
- Perform basic hardware troubleshooting and DOA testing
- Remote wiping, locating and recovery of lost or stolen devices
- Stakeholder & Customer Engagement
- Act as the primary onsite point of contact for the customer
- Collaborate with the customer’s onsite service desk and Academia teams
- Drive process improvements and adoption of best practices
Key Skills:
- Previous Team lead experience
- Able to demonstrate leadership qualities and having dealt with conflict resolution
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- Strong attention to detail for managing inventory databases
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer.
- Able to manage customer expectations and report back requested information in a timely fashion
- Enjoy the IT/Tech industry and show a keen interest in on-going personal development.
- Have been in an IT working environment for at least 36 months
Why Academia?
At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide. With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award. Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business. We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation. Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact. At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.
Benefits:
- Gym membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Free annual leave on your birthday
- Length of service bonus
- Hybrid working
- Free Will Writing service
- And more!
Endpoint Asset Team Leader in London employer: Smartdesc
At Academia, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and teamwork in the heart of Central London. Our commitment to employee growth is evident through comprehensive training opportunities and a supportive environment that encourages personal development. With attractive benefits such as gym membership contributions, increased annual leave, and a hybrid working model, we ensure our team members thrive both professionally and personally while contributing to one of the UK's leading tech success stories.
StudySmarter Expert Advice🤫
We think this is how you could land Endpoint Asset Team Leader in London
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews like a pro! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Showcase your passion for tech! During interviews, let your enthusiasm for the IT industry shine through. Talk about your ongoing personal development and any relevant projects you've worked on. Employers love candidates who are genuinely excited about what they do.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Endpoint Asset Team Leader in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Endpoint Asset Team Leader role. Highlight your leadership experience and any relevant IT asset management skills to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our mission at Academia. Don’t forget to mention why you’re excited about working with us!
Showcase Your Communication Skills:Since this role involves customer engagement, make sure your written application demonstrates your strong communication skills. Clear, concise language will show us you can handle stakeholder interactions effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Smartdesc
✨Know Your Stuff
Make sure you brush up on your knowledge of endpoint hardware and software management. Familiarise yourself with tools like Jamf, Intune, and MECM/SCCM, as well as the different deployment mechanisms. This will show that you're not just a leader but also technically savvy.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you resolved conflicts or improved team performance. Being able to articulate your leadership style and experiences will help you stand out as a strong candidate.
✨Understand the Company Culture
Research Academia's ethos and values. They pride themselves on teamwork, innovation, and exceptional customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team's current challenges, how success is measured, or what opportunities there are for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
