Network Operations Center Engineer (, , United Kingdom)

NOC Engineer – SC Cleared

Location: Cheltenham, UK (Hybrid, 2–3 days onsite)

Type: Permanent / Fixed Term

Salary: £65,000 per annum + Benefits

Start Date: ASAP

Clearance: Active SC Clearance required (British Citizens only)

Overview

We are seeking an experienced NOC Engineer to join a high-performing team responsible for the support and operation of complex network infrastructure across multiple data centres and local sites. This role is ideally suited to a proactive engineer with a strong background in networking, data centre environments, and operational excellence within a secure environment.

Key Responsibilities

• Provide operational and administrative support for network environments across UK-based data centres and local sites.
• Respond to incidents and service requests within an ITIL framework.
• Support and manage escalations, major incidents (P1), and ticket analysis.
• Collaborate with internal teams across Cyber Security, Applications, and Infrastructure.
• Execute and document changes following strict change control procedures.
• Maintain and improve asset and configuration management records (CMDB).
• Develop and maintain standard operating procedures (SOPs).
• Identify and implement automation opportunities across processes.

Required Skills & Experience

• Active SC Clearance (must be current – expired/lapsed not eligible).
• Strong knowledge of network data and security technologies.
• Hands-on experience with routers, switches, firewalls, load balancers, proxies.
• Experience with monitoring tools such as Cisco DNA-C, Prime, Nagios, PRTG, Infoblox, and Cisco ISE.
• Familiarity with ITSM tools such as ServiceNow.
• Excellent communication skills (written and verbal).
• Willingness to participate in on-call support rotation (including P1 response).

Desirable Skills

• Strong understanding of data centre architecture and service management.
• Experience with packet analysis and VPN/WAF/firewall solutions.
• Ability to troubleshoot and resolve technical issues quickly and effectively.
• Focus on service uptime and customer-first support.
• Automation-first mindset with demonstrable outcomes.

Eligibility

Due to the nature of the role, candidates must hold active SC clearance and be British citizens.