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For Companies At a Glance
- Tasks: Lead technical success for customers, building AI-powered workflows and integrations.
- Company: Join Smartcat, a pioneering tech company transforming the future of work with AI.
- Benefits: Remote-friendly roles, competitive salary, and a collaborative global team.
- Other info: Dynamic culture focused on diversity, inclusion, and high performance.
- Why this job: Be at the forefront of AI innovation and make a real impact in a fast-growing startup.
- Qualifications: Experience in technical deployment and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves.
As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
- Pre-Sales Technical Strategy & Value-Map Ownership
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
- AI Workflow Design & Deployment
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
- Integrations, APIs & Automation
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
- Technical Delivery Ownership & Go-Live Readiness
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
- Adoption, Outcomes & Expansion Enablement
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
- Cross-Functional Collaboration & Product Feedback Loop
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
- Stakeholder Communication & Executive Enablement
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
A global, connected team. We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive.
No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization. We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work.
Innovating a $100 Billion industry. Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale.
Join the rocketship to scale-up 10x and beyond together. We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation.
Smartcat Culture Code: Where Diversity Meets High Performance. At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement.
Forward Deployed Engineer (EMEA) in London employer: Smartcat
Contact Detail:
Smartcat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Smartcat on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Forward Deployed Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Smartcat's mission and products inside out. Be ready to discuss how your skills align with their AI-powered workflows and how you can contribute to their growth. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your technical skills! Since this role involves deep technical fluency, brush up on your knowledge of REST APIs, integrations, and AI workflows. You might even want to run through some mock scenarios to demonstrate your problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can help Smartcat achieve its goals can leave a lasting impression. It shows you’re genuinely interested and proactive!
We think you need these skills to ace Forward Deployed Engineer (EMEA) in London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how your experience with APIs, integrations, and AI workflows aligns with what we do at Smartcat. Don’t hold back on showcasing your problem-solving skills!
Tailor Your Application: Take the time to customise your application for the Forward Deployed Engineer role. Use keywords from the job description and demonstrate how your past experiences can drive success in this position. We love seeing candidates who really get what we're about!
Be Clear and Concise: When writing your application, clarity is key! We appreciate straightforward communication, so make sure your points are easy to understand. Avoid jargon unless it’s relevant, and keep it professional yet personable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Smartcat!
How to prepare for a job interview at Smartcat
✨Know Your Tech Inside Out
As a Forward Deployed Engineer, you'll need to demonstrate deep technical fluency. Brush up on your knowledge of REST APIs, AI SaaS workflows, and integration processes. Be ready to discuss how you've tackled complex implementation issues in the past.
✨Showcase Your Problem-Solving Skills
Smartcat values an entrepreneurial mindset. Prepare examples of how you've approached challenges creatively and collaboratively. Think about specific instances where you’ve built custom solutions or improved workflows for clients.
✨Communicate Clearly and Confidently
You’ll be interacting with both technical and executive stakeholders. Practice translating complex concepts into simple, actionable recommendations. Consider doing mock interviews to refine your communication style and ensure clarity.
✨Understand Smartcat's Vision
Familiarise yourself with Smartcat’s mission and the role of Agentic AI in transforming the workplace. Be prepared to discuss how your skills align with their goals and how you can contribute to their growth and innovation in the multilingual content industry.