At a Glance
- Tasks: Lead technical success for customers, building AI-powered workflows and integrations.
- Company: Join Smartcat, a pioneering tech company transforming the future of work with AI.
- Benefits: Remote-friendly roles, competitive salary, and a collaborative global team.
- Other info: Dynamic culture focused on diversity, inclusion, and high performance.
- Why this job: Be at the forefront of AI innovation and make a real impact in a fast-growing startup.
- Qualifications: Experience in technical deployment and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves.
As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
- Pre-Sales Technical Strategy & Value-Map Ownership
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
- AI Workflow Design & Deployment
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
- Integrations, APIs & Automation
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
- Technical Delivery Ownership & Go-Live Readiness
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
- Adoption, Outcomes & Expansion Enablement
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
- Cross-Functional Collaboration & Product Feedback Loop
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
- Stakeholder Communication & Executive Enablement
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
A global, connected team. We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive.
No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization. We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work.
Innovating a $100 Billion industry. Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale.
Join the rocketship to scale-up 10x and beyond together. We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation.
Smartcat Culture Code: Where Diversity Meets High Performance. At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement.
Forward Deployed Engineer (EMEA) in London employer: Smartcat
Smartcat is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from cutting-edge AI tools, ample opportunities for professional growth, and a supportive environment that encourages creativity and teamwork. With a focus on results-driven strategies and a commitment to employee development, Smartcat provides a rewarding career path for those looking to make a significant impact in the sales landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Engineer (EMEA) in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Smartcat or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Smartcat.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Smartcat.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Smartcat that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Forward Deployed Engineer (EMEA) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Smartcat.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Smartcat and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Smartcat
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Smartcat uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
