Forward Deployed Engineer

Forward Deployed Engineering Mission

As a Senior Forward Deployed Engineer (FDE), you own technical success across the customer lifecycle—from pre‑sales discovery to implementation, adoption, and expansion—delivering measurable outcomes and building AI‑powered localization workflows to accelerate Agent Platform adoption, improve multilingual quality, and maximize long‑term value.

Role Overview

FDEs are customer‑facing technical delivery leaders responsible for translating business goals into deployed AI‑powered localization workflows, ensuring those workflows drive measurable outcomes. This role requires deep technical fluency, strong execution discipline, and the ability to operate across pre‑sales and post‑sales.

Responsibilities

General Responsibilities

• Lead end‑to‑end technical execution across the customer journey—from pre‑sales discovery and demos through deployment and value realization
• Build AI‑powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross‑functionally to drive adoption, expansion, and long‑term success

Pre‑Sales Technical Strategy & Value‑Map Ownership

• Lead pre‑sales technical discovery to understand workflows, systems, and success criteria
• Own the end‑to‑end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

AI Workflow Design & Deployment

• Build and deploy AI‑powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure translation quality, output, and format align with customer expectations

Integrations, APIs & Automation

• Configure platform integrations and end‑to‑end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles

Technical Delivery Ownership & Go‑Live Readiness

• Serve as the technical lead for customer deployments from discovery through go‑live
• Own validation, testing, and go‑live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline: timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful

Adoption, Outcomes & Expansion Enablement

• Drive post‑sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities

Cross‑Functional Collaboration & Product Feedback Loop

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high‑quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment

Stakeholder Communication & Executive Enablement

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive‑level discussions on outcomes, roadmap alignment, and future workflow opportunities

Qualifications

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post‑sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem‑solving ability, and collaborative approach
• Willingness to travel up to 40%