Enterprise Client Executive - EMEA

Smartcat is building the future of work, where human expertise meets digital teammates to drive productivity gains for the world’s leading enterprises. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves.

The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale. This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy, operating at mid-market velocity across enterprise-level accounts.

You will manage a large portfolio (~35 accounts), drive on-time renewals as your core mandate, and consistently expand account value by multi-threading relationships, uncovering new stakeholders, and selling additional use cases, workflows, and value. This role is critical to Smartcat’s retention engine, base protection, and long-term revenue durability.

• Renewal Ownership & Base Protection
  • Own gross renewals across a defined portfolio of enterprise and strategic accounts
  • Run the full renewal lifecycle, including: Early risk identification, Stakeholder alignment, Commercial positioning, Negotiation and close
  • Defend existing ARR and prevent churn through proactive engagement and value articulation
  • Treat renewals as commercial motions, not administrative tasks
  • Operate with urgency and discipline to ensure on-time, predictable renewals
• Expansion Within Existing Accounts
  • Drive expansion ARR on top of renewals through: Cross-sell and upsell motions, New teams, departments, regions, and workflows
  • Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
  • Identify whitespace and expansion triggers inside existing customers
  • Build credible expansion narratives tied to business outcomes, not feature lists
• High-Velocity Enterprise Account Management
  • Manage ~35 accounts with a fast, repeatable operating cadence
  • Balance depth and speed without sacrificing commercial rigor
  • Prioritize accounts intelligently based on: Renewal timing, Expansion potential, Risk signals
• Executive & C-Level Multi-Threading
  • Build and maintain multi-threaded relationships across: Business owners, Functional leaders, Procurement and finance, VP, SVP, and C-level executives
  • Move beyond day-to-day users into economic buyers and decision-makers

• 3–5+ years of experience in Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
• Proven track record owning Renewals and Expansion within existing accounts
• Experience managing large account portfolios at velocity
• Strong executive communication and negotiation skills
• Comfort traveling and being onsite with customers
• Experience selling into enterprise buying environments

• Customer Success–only backgrounds without commercial ownership
• Passive relationship managers
• Reps uncomfortable with renewals, negotiation, or executive conversations
• Low-velocity sellers who need deep support per account

Smartcat is reshaping the multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.

At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.