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- Tasks: Assist in repairing devices and manage inventory for a meaningful cause.
- Company: Smartbox leads in assistive communication technology, empowering individuals with diverse needs.
- Benefits: Enjoy hybrid working, wellness perks, and paid volunteering days.
- Why this job: Make a real impact while working in a supportive, inclusive culture focused on sustainability.
- Qualifications: Attention to detail, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Full-time office role; adjustments available during the application process.
The predicted salary is between 28800 - 43200 £ per year.
Join us at Smartbox as a Repairs Assistant Administrator! Are you a passionate Repairs Assistant Administrator looking to make a real impact by giving a voice to those without speech? Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities. Please note that, due to the nature of the role and its inherent requirements, the candidate is required to work full-time at the office.
Your Impact: As our Repair Assistant Administrator, you will:
- Collect all devices for repair from Goods In and prepare them for the repair technicians
- Accurately log received device inventory into Business Central
- Organise and label faulty devices on the Book In shelves in accordance with their date of receipt
- Prepare completed repairs devices for secure and compliant shipping
- Responsible for the shipping of Courtesy Loan devices to Users
- Prepare completed loan devices for secure and compliant shipping
- Responsible for the decommissioning of End-of-Life Devices and disposal in line with WEEE Regulations
- Accurately record returned trade-in devices within the business management system
- Ensure data on trade-in devices is securely erased in full compliance with GDPR regulations
- Liaise with the designated recycling partner to ensure the secure disposal and environmentally compliant recycling of trade-in devices and back boxes
- Prepare trade-in devices for secure and compliant transit to the authorised recycling provider
- Verify the recycling report provided by the recycling company and cross-reference with the shipped serial numbers for accuracy
- Coordinate the secure storage and proper disposal of batteries and WEEE in full compliance with applicable regulations
Other general responsibilities:
- Maintain an organised, and adequately stocked packing area to support efficient operations
- Ensure all data management practices are fully compliant with GDPR policies to uphold data privacy and security standards
- Provide interim coverage for the Repair Administrator during their absence, ensuring continuity of operations
- Provide proactive updates regarding the repair status to the customers
- Engage with customers via email and phone to provide timely updates on repair status and ensure a high level of customer satisfaction
- Represent the repair team by providing regular progress updates on assigned projects and ensuring the timely completion of tasks
- Actively contribute to Repairs team meetings and planning sessions to drive operational efficiency and support the achievement of company objectives
- Effectively prioritise and manage workload to align with personal objectives and organizational targets
Essential Qualifications/skills/experience:
- Excellent attention to detail
- Ability to follow detailed instructions
- Excellent communication skills
- Excellent knowledge of Microsoft Windows
- Excellent knowledge of Microsoft Office
- Ability to work both independently and as part of a team
- Ability to prioritise effectively
- Ability to adapt to change
About Smartbox: At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values - passionate, caring, empowering, achieving together, and enabling change - resonate in everything we do.
Our Inclusive Culture: We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.
Our Commitment to Sustainability: At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.
Our D&I Commitments: At Smartbox, we prioritise diversity and inclusivity in our work environment. Here’s how we do it: Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday. Our recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with us. We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.
Rewards and benefits: Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.
Ready to Make a Difference? Join us at Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.
Repair Assistant Administrator employer: Smartbox Assistive Technology
Contact Detail:
Smartbox Assistive Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Assistant Administrator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as Business Central and Microsoft Office. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your attention to detail by preparing examples of how you've successfully managed inventory or data in previous roles. This will help illustrate your ability to follow detailed instructions and maintain accuracy, which is crucial for this position.
✨Tip Number 3
Prepare to discuss your experience with customer communication. Since the role involves liaising with customers about repair statuses, having concrete examples of how you've effectively communicated in past roles will demonstrate your suitability for the position.
✨Tip Number 4
Research Smartbox's commitment to sustainability and inclusivity. Being knowledgeable about the company's values and initiatives will not only show your genuine interest but also allow you to align your answers with their mission during the interview.
We think you need these skills to ace Repair Assistant Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Repair Assistant Administrator. Emphasise your attention to detail, communication skills, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for assistive technology and your commitment to enhancing the lives of people with disabilities. Mention specific examples of how your skills can contribute to Smartbox's mission.
Highlight Relevant Experience: In your application, focus on any previous roles or experiences that involved data management, customer service, or working in a team environment. This will demonstrate your ability to handle the tasks outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Smartbox Assistive Technology
✨Show Your Attention to Detail
As a Repair Assistant Administrator, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would keep customers updated on their repair status.
✨Familiarise Yourself with GDPR Regulations
Since the role involves handling sensitive data, brush up on GDPR regulations. Be ready to discuss how you would ensure compliance when managing trade-in devices and customer information.
✨Highlight Your Teamwork Abilities
Smartbox values collaboration, so be sure to share experiences that showcase your ability to work effectively within a team. Discuss how you’ve contributed to team goals and supported colleagues in previous roles.
