Production Technician in Great Malvern

At Smartbox, we create assistive technology that helps people communicate, and as a Production Technician, you'll play a hands-on role in bringing that technology to life. You'll assemble, configure, and prepare our devices, working with a friendly team that shares a passion for helping others and making a real difference. Our values guide everything we do: caring for our users, empowering each other, working as one team, and driving positive change. You'll work with innovative hardware and software, support continuous improvements, and contribute to a more sustainable way of working. Every device you help build directly supports someone with a disability to communicate and connect; your work truly matters.

In this role, you'll assemble and configure devices, carry out testing and quality checks, and help ensure every product is ready for customers to use confidently. You'll work closely with colleagues across Production, Quality, Stores, and Customer Operations, contributing to a supportive, collaborative "One Team" culture. Accuracy, care, and pride in your work are essential. You'll also have opportunities to improve how we work, suggesting ideas that make our processes safer, smoother, and more efficient. Alongside this, you'll help maintain high standards in quality, safety, data protection, and sustainability. If you enjoy practical work, solving problems, and being part of a mission-driven organisation, this role offers a meaningful opportunity to make a real impact.

Essential Skills and Experience:

• Attention to detail and ability to work accurately and consistently.
• Ability to follow written instructions, processes, and standard operating procedures.
• Strong organisational skills and ability to manage routine tasks.
• Positive, professional, and proactive attitude.
• Reliable, punctual, and dependable.
• Able to work independently and as part of a team.
• Flexible and able to adapt to changing operational priorities.
• Basic IT confidence and ability to work with operating systems and documentation.
• Commitment to safety, quality, and continuous improvement.

Useful Skills and Experience:

• Experience in production, assembly, configuration, or operational environments.
• Experience in quality controlled or regulated settings.
• Knowledge of assistive technology or medical devices.
• Electronics assembly or device configuration experience.
• ERP or production system experience.

Smartbox is a leader in assistive communication technology, creating products used globally by people with diverse needs. Our values: passionate, caring, empowering, achieving together, and enabling change, shape how we work and the impact we aim to make.

We believe everyone deserves a voice. Joining Smartbox means joining a diverse, supportive team that values collaboration and reflects the community of users who rely on our technology. We are proud to be a Disability Confident Employer and an organisation committed to inclusive, barrier-free recruitment.

We innovate with purpose and with responsibility. We're committed to reducing our carbon footprint, improving resource efficiency, and developing sustainable solutions that support a greener future.

We offer a competitive salary, private medical insurance, hybrid working, wellness benefits, paid volunteering days, and more.

Join Smartbox and build technology that changes lives. Apply now and become part of a team where your work truly matters.