Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage incoming job requests and coordinate work with teams and suppliers.
- Company: Family-oriented business with a strong reputation and supportive culture.
- Benefits: Competitive salary, stability, and opportunities for personal development.
- Why this job: Join a growing team and make a real impact in facilities management.
- Qualifications: Experience in customer-focused environments and excellent communication skills.
- Other info: Fast-paced environment with opportunities for career advancement.
Salary: £32,000 - £33,000
Hours: Mon to Fri hours (phone number removed)pm or 8.00- 4.30pm
Location: Welwyn Garden City
What to know about this employer:
- A well-established, family-orientated business with a proud reputation and multiple national contracts, offering stability, support and a genuinely people-focused culture.
- An exciting period of growth is creating new opportunities to join a forward-thinking team where you can develop, contribute and be part of their continued nationwide success.
Purpose of the role:
The purpose of this role is to manage and process all incoming job requests across multiple channels, coordinating planned and reactive work with internal teams and suppliers while keeping stakeholders updated and ensuring accurate reporting and system administration.
Responsibilities:
- Supporting Contracts manager with a Key Account
- Identify the spec of the contractual agreement, meeting all the committed SLA’s
- Logging calls and emails using internal systems and client portals, receiving incoming calls and making outgoing phone calls, liaising with clients to give updates on outstanding jobs.
- Allocating remedial quoted works to subcontractors and ensuring the work is planned within the clients SLA and that Risk Assessments are received.
- Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to our system.
- Raising purchase orders for approved quotes.
- Ensuring all relevant documentation/paperwork is attached to the helpdesk for auditing.
- Escalate any issues to the necessary internal personnel.
- Ensuring all Risk Assessments are produced where necessary.
- Daily monitoring of all outstanding and overdue helpdesks and remedial quoted jobs, escalating as necessary.
Attributes:
- Experience within a similar customer focused reactive facilities/maintenance environment.
- Confidence to manage all tasks to achieve SLA timescales.
- Demonstrate the ability to work under pressure in a fast paced environment.
- Experience of arranging and scheduling contractors.
- Demonstrate a proven track record in delivering excellent customer service within an administration environment.
Facilities Helpdesk Co-ordinator in Welwyn Garden City employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Co-ordinator in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they pride themselves on being family-oriented. Show them you’re not just a fit for the role, but for their team too.
✨Tip Number 3
Practice your communication skills. As a Facilities Helpdesk Co-ordinator, you'll need to liaise with clients and contractors. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Facilities Helpdesk Co-ordinator in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Helpdesk Co-ordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your background aligns with our family-oriented culture. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, make sure to demonstrate your communication skills in your application. We appreciate clear and concise writing that reflects your ability to manage tasks under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about our exciting opportunities there!
How to prepare for a job interview at Smart10Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Co-ordinator. Familiarise yourself with the job description and think about how your experience aligns with managing job requests and coordinating work with internal teams and suppliers.
✨Showcase Your Customer Service Skills
This role is all about delivering excellent customer service. Prepare examples from your past experiences where you've successfully managed client expectations or resolved issues under pressure. Highlighting these skills will show that you're a great fit for their people-focused culture.
✨Be Ready to Discuss SLAs
Since meeting SLA timescales is crucial in this position, be prepared to discuss your understanding of SLAs and how you've managed to meet them in previous roles. Bring specific examples of how you’ve handled tight deadlines and ensured timely communication with stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for logging calls, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
