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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat while ensuring compliance.
- Company: Join a growing online services organisation with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training opportunities.
- Why this job: Make a real difference in customer interactions and develop your career.
- Qualifications: Strong customer service skills; graduates are welcome to apply.
- Other info: Flexible shifts with excellent career progression potential.
The predicted salary is between 22000 - 26000 £ per year.
Location: St Albans (Office-based during probation, hybrid working available after successful completion)
Salary: £26,000 – £30,000 per annum
Job Type: Full-time, Permanent
Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.
The Role
This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally.
This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.
Key Responsibilities
- Handling customer interactions via telephone, email, and live chat
- Reviewing and documenting customer conversations accurately
- Identifying potential risk indicators and escalating where appropriate
- Assessing customer information and supporting internal checks
- Maintaining a high standard of customer service at all times
- Working closely with internal teams to ensure processes are followed correctly
- Ensuring strong attention to detail when reviewing customer data and documentation
The Ideal Candidate
- Comes from a strong customer service background
- Comfortable speaking with customers over the phone, email, and live chat
- Excellent verbal and written communication skills
- High level of attention to detail
- Professional, calm, and confident when dealing with customers
- Able to manage multiple tasks and prioritise effectively
- Graduates are welcome to apply
- Previous experience in regulated or compliance-based environments is beneficial but not essential
Working Hours
This role operates on a shift rota:
- 11:00am – 7:00pm or 12:00pm – 8:00pm
- One weekend shift every two weeks (either Saturday or Sunday)
Benefits
- Competitive salary of £26,000 – £30,000
- Hybrid working available after probation
- Supportive team environment
- Ongoing training and development
- Excellent opportunity for career progression
Customer Interaction & Compliance Executive in Saint Albans employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Interaction & Compliance Executive in Saint Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation. Understand their values, mission, and what they do in the online services sector. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling sensitive conversations and ensure you can communicate clearly and professionally.
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss how you've handled customer queries in the past. Highlight specific examples where you identified potential risks or documented interactions accurately.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It’s the best way to ensure we get your details and consider you for this exciting opportunity.
We think you need these skills to ace Customer Interaction & Compliance Executive in Saint Albans
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Interaction & Compliance Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Attention to Detail is Key: We’re looking for someone with a keen eye for detail, so make sure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Smart10Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the skills required, especially around customer interaction and compliance. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries and sensitive conversations. This will help you feel more at ease during the actual interview.
✨Prepare Examples of Your Experience
Think of specific examples from your past work or studies that demonstrate your customer service skills and attention to detail. Be ready to discuss situations where you successfully managed customer interactions or identified potential risks. This will showcase your ability to handle the responsibilities of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
