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For Companies At a Glance
- Tasks: Be the friendly face of our campus, welcoming visitors and supporting admissions.
- Company: Join a vibrant educational institution focused on inclusivity and support.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Make a difference by creating a welcoming atmosphere for students and staff.
- Qualifications: Experience in customer service and strong IT skills are essential.
- Other info: Dynamic role with a chance to develop your skills in a busy environment.
The predicted salary is between 20800 - 31200 £ per year.
A fantastic opportunity to become the first point of contact for students, staff, and visitors. This role combines front-of-house customer service with facilities and admissions support, ensuring the campus remains welcoming, safe, and well organised.
Key Responsibilities
- Reception & Front-of-House: Welcome visitors, manage enquiries, issue ID cards, and maintain a professional reception area.
- Admissions & Enrolment: Support the full applicant journey, from enquiries and interviews to enrolment and data processing.
- Facilities & Safety: Monitor campus areas, report issues, and ensure rooms and communal spaces remain safe, tidy, and secure.
- Customer Service: Handle phone, email, and face‑to‑face queries in a friendly, solution‑focused manner.
- Operational Support: Manage post, deliveries, parking permits, cash handling, and reception diary tasks.
Person Specification
- Experience in an administrative or front‑line customer service role.
- Strong IT skills, including MS Office and database systems.
- Excellent communication, organisation, and interpersonal skills.
- Friendly, welcoming, and professional approach.
- Flexible, calm under pressure, and able to manage competing priorities.
- Confident interacting with students, staff, and visitors at all levels.
- Willing to undertake First Aid training if required.
- Committed to inclusivity, positive service delivery, and maintaining a supportive environment.
Receptionist and Facilities Assistant employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist and Facilities Assistant
✨Tip Number 1
Make sure to research the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience in customer service and administration effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist and Facilities Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about being welcoming and approachable.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or administrative roles. We’re looking for someone who can handle enquiries and support our students and staff, so connect your past experiences to the key responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Smart10Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing enquiries and ensuring a welcoming environment. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about front-of-house customer service, prepare examples of how you've handled queries or resolved issues in previous roles. Be ready to discuss specific situations where you provided excellent service, as this will highlight your suitability for the position.
✨Demonstrate Your IT Proficiency
The job requires strong IT skills, so be prepared to talk about your experience with MS Office and any database systems. If you have specific examples of how you've used these tools to improve efficiency or organisation, share them during the interview.
✨Emphasise Your Interpersonal Skills
This role involves interacting with a diverse range of people, so it’s crucial to convey your friendly and professional approach. Practice discussing how you build rapport with students, staff, and visitors, and how you handle pressure while maintaining a positive attitude.
