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- Tasks: Support customers with order queries and ensure smooth order processing across platforms.
- Company: Join a leading sports industry business focused on customer experience.
- Benefits: Enjoy a competitive salary, pension scheme, and opportunities for career development.
- Why this job: Perfect for those who love helping others and want to dive into eCommerce.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours, casual dress, and a vibrant team culture await you.
The predicted salary is between 24000 - 30000 £ per year.
Location: Hoddesdon
Hours: 40 hours per week, Monday-Friday (standard office hours with flexibility during peak seasons)
Contract: Full-time, Permanent
Salary: £28,000 - £30,000
Smart10 is proud to be partnering with a market-leading product-led business in the sports industry. Our client is investing in their Sales Operations and eCommerce capability to ensure customers receive a fast, friendly, and high-quality experience across their Direct-to-Consumer and marketplace channels.
Role Purpose
We are looking for a proactive D2C / eCommerce Customer Service Administrator to support their expanding online sales channels. You will be a key point of contact for customers, helping with order queries, delivery updates, product questions, and returns. Alongside customer interaction, you will support order administration across platforms such as Shopify, Amazon, and Microsoft Business Central, ensuring data accuracy and smooth order processing. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-moving digital commerce environment.
Key Responsibilities
- Respond to customer enquiries via email and phone with a friendly and professional approach
- Provide order updates, tracking details, and delivery estimates
- Resolve issues and complaints with empathy, escalating where necessary
- Process returns and warranty cases
- Coordinate with the warehouse and quality teams regarding returned items
- Arrange replacements, refunds or credits in line with company policy
- Support day-to-day order administration across Shopify, Amazon and marketplace systems
- Ensure accurate order data is maintained in Microsoft Business Central
- Maintain accurate customer records, notes and documentation
- Identify recurring customer issues and share insights with Sales Operations, Operations, NPD and Marketing
Skills & Experience
Essential
- Previous customer service experience (email and phone)
- Strong written communication and a professional tone
- High attention to detail with the ability to manage multiple tasks
- Good IT skills including Outlook and Excel
- Comfortable navigating multiple online systems and portals
- Positive, team-focused attitude and willingness to learn
Desirable (training provided)
- Experience with eCommerce platforms such as Shopify
- Exposure to marketplaces such as Amazon
- ERP system experience (ideally Microsoft Business Central)
- Familiarity with returns or warranty processes
Benefits
- Competitive salary
- Company pension scheme
- Cycle to Work scheme
- Company events and casual dress
- Free on-site parking
- Support for learning and career development
If you enjoy helping customers and want to build experience in eCommerce and online marketplaces, we would love to hear from you.
Direct to Consumer Customer Service Administrator in Hoddesdon employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct to Consumer Customer Service Administrator in Hoddesdon
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, make sure you can convey information clearly and professionally. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Direct to Consumer Customer Service Administrator in Hoddesdon
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've helped customers in the past, so share specific examples that showcase your friendly and professional approach!
Keep It Professional Yet Friendly: When writing your application, remember to maintain a professional tone while still being approachable. We love a bit of personality, so let your enthusiasm for helping customers shine through!
Attention to Detail is Key: Since this role involves managing multiple tasks and ensuring data accuracy, be sure to demonstrate your attention to detail in your application. A well-structured and error-free application will show us you mean business!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Smart10Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their values, mission, and what sets them apart in the sports industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples from your previous experience. Think of times when you resolved a difficult issue or went above and beyond for a customer. Highlighting these moments will demonstrate your proactive approach and problem-solving abilities.
✨Familiarise Yourself with eCommerce Platforms
If you have experience with Shopify, Amazon, or any ERP systems like Microsoft Business Central, make sure to mention it during the interview. If not, do a bit of homework on these platforms so you can speak confidently about how they work and how you would navigate them in your role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and expectations for the role. This shows that you’re engaged and serious about the opportunity, plus it gives you valuable insights into whether the company is the right fit for you.