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- Tasks: Manage B2B order processes and ensure smooth operations from order to shipment.
- Company: Join a leading sports industry business with a focus on customer experience.
- Benefits: Enjoy competitive salary, pension, cycle scheme, and career development opportunities.
- Other info: Dynamic work environment with casual dress and company events.
- Why this job: Be at the heart of sales operations and make a real impact on customer satisfaction.
- Qualifications: Experience in B2B sales operations and strong communication skills required.
The predicted salary is between 29000 - 41000 £ per year.
Location: Hoddesdon
Salary: £34,000-£38,000
Contract: Full-time, Permanent
Hours: 40 hours per week, Monday-Friday
Smart10 is proud to be partnering with a market-leading product-led business in the sports industry. As demand grows our client is strengthening their Sales Operations team to ensure a consistent, reliable and accessible customer experience.
The Opportunity
We are looking for an experienced B2B, Sales Operations Coordinator to manage the operational flow of our clients B2B order-to-despatch process. This role sits at the centre of their commercial operations, coordinating trade and wholesale orders from order receipt through to shipment and invoicing support. You will work closely with Sales, Warehouse, Operations and Finance, ensuring orders move smoothly through the system while maintaining clear communication with customers. This role suits someone who is both process-driven and customer-aware, capable of managing complex orders while continuously improving how the team operates.
Key Responsibilities
- Manage trade and wholesale order intake, validation and entry into Microsoft Business Central
- Confirm pricing, discounts, stock allocations and lead times
- Manage backorders and product substitutions where required
- Track order progress from entry through to despatch
- Provide proactive updates including order confirmations, stock availability and delivery tracking
- Support Sales and Relationship Managers with priority accounts, launches and promotions
- Assist with onboarding new accounts and maintaining accurate customer data
- Book freight and courier shipments and manage carrier portals
- Ensure shipments are correctly documented and tracked
- Issue customer statements when required
- Liaise with Finance regarding account queries, payments and account holds
Essential Skills & Experience
- Proven experience in B2B sales operations, trade sales support or wholesale customer service
- Strong order management experience handling complex or high-volume orders
- Process-focused mindset with the ability to follow and improve procedures
- Excellent communication and stakeholder management skills
- Strong IT skills including Excel, Outlook and system portals
Desirable Experience (Training Provided)
- Experience with Microsoft Business Central or another ERP system
- Knowledge of export shipping processes or documentation (Incoterms, commercial invoices, HS codes)
Benefits
- Competitive salary
- Company pension
- Cycle to Work scheme
- Company events and casual dress environment
- Free on-site parking
- Learning and development opportunities with career progression
If you enjoy owning the end-to-end delivery of trade and wholesale orders and improving operational processes along the way, we would love to hear from you.
B2B, Trade & Wholesale Sales Operations Coordinator in Hoddesdon employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B, Trade & Wholesale Sales Operations Coordinator in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a B2B Sales Operations Coordinator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their sales operations and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and customers, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or using online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace B2B, Trade & Wholesale Sales Operations Coordinator in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the B2B, Trade & Wholesale Sales Operations Coordinator role. Highlight relevant experience in order management and customer service, and don’t forget to mention any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your process-driven mindset and how you’ve improved operational processes in previous roles. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, make sure to highlight your excellent communication skills in your application. Share examples of how you've effectively managed stakeholder relationships in the past.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see all our other exciting opportunities!
How to prepare for a job interview at Smart10Ltd
✨Know Your B2B Basics
Make sure you brush up on your B2B sales operations knowledge. Understand the order-to-despatch process and be ready to discuss how you've managed complex orders in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated updates or resolved issues in previous roles. This will highlight your stakeholder management skills.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Business Central or similar ERP systems if you can. Even if you haven't used it before, showing that you're tech-savvy and willing to learn can set you apart. Mention any relevant IT skills, especially with Excel and Outlook.
✨Prepare for Process Improvement Questions
Think about times when you've improved operational processes in your previous jobs. Be ready to share specific examples of how you identified inefficiencies and implemented changes. This will demonstrate your process-focused mindset and commitment to continuous improvement.